IT ERP Systems Analyst

Ontic • Creedmoor, NC

1d • Remote

About The Position

Ontic is looking for an IT ERP Systems Analyst to join our growing team. The IT ERP Systems Analyst is responsible for supporting and enhancing Ontic’s enterprise applications landscape, including ERP, warehouse management, and related business systems. This role serves as a key resource for maintaining system performance, supporting end users, troubleshooting issues, and driving continuous improvement initiatives across manufacturing, supply chain, finance, and operations. This is a remote position and will work closely with business stakeholders, IT teams, and external vendors to ensure enterprise applications effectively support business objectives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent practical experience)
• 3–5 years of experience supporting ERP systems within a manufacturing environment
• Experience supporting enterprise applications and business-critical systems
• Strong understanding of manufacturing, supply chain, inventory, and financial business processes
• Experience with SQL query development and database concepts
• Knowledge of ERP integrations, reporting tools, and application support best practices
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong customer service mindset and ability to build productive relationships across the organization

Responsibilities

• Provide day-to-day support for ERP, warehouse management, and related enterprise applications
• Troubleshoot, analyze, and resolve application issues, service requests, and incidents
• Support end users through training, guidance, and technical assistance
• Perform root cause analysis and implement corrective actions to improve system reliability
• Assist with system upgrades, patches, maintenance activities, and application enhancements
• Support application configuration, security administration, reporting, and data integrity initiatives
• Collaborate with internal teams and external vendors to resolve complex technical issues
• Monitor system performance and recommend opportunities for process improvement and automation
• Participate in ERP and enterprise application projects, including upgrades, implementations, and integrations
• Gather and document business requirements and support solution design activities
• Coordinate testing, deployment, and post-implementation support efforts
• Develop and maintain system documentation, knowledge articles, and support procedures
• Generate operational reports, dashboards, and application performance metrics
• Support change management, user adoption, and training activities associated with new system capabilities
• Contribute to enterprise application roadmaps and continuous improvement initiatives

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401(k) plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level