IT Equipment Technician

DO & CO•Boston, MA

1d•Hybrid

About The Position

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Requirements

Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.).
High School diploma or equivalent.
Minimum of 2 years of experience in IT asset management, inventory control, or related IT support role.
Proven experience in IT asset management, inventory control, or related IT support roles.
Strong organizational skills with attention to detail and accuracy.
Experience working with asset management systems and tracking tools.
Ability to work independently and collaboratively across multiple locations.
Willingness and ability to travel monthly to Detroit.
Strong communication and documentation skills.
Familiarity with ITIL or asset lifecycle management best practices.
Experience supporting multi-site environments.
Knowledge of hardware deployment, imaging, and decommissioning processes.

Responsibilities

Maintain accurate and up-to-date records of all IT assets, including hardware, peripherals, and network equipment, across Boston and Detroit locations.
Implement and enforce asset management procedures, ensuring all equipment is properly labeled, tracked, and recorded in the asset management system.
Conduct regular inventory audits and reconciliations to ensure data accuracy and accountability.
Coordinate monthly travel to the Detroit site to collaborate with on-site IT technicians and provide hands-on support.
Assist in identifying, tagging, and documenting all newly deployed equipment.
Manage the decommissioning process by properly documenting retired assets and ensuring devices are prepared for recycling or secure destruction in accordance with company policies and regulatory requirements.
Work closely with IT teams to support deployments, relocations, and infrastructure updates.
Identify process improvements to enhance asset tracking efficiency and reporting accuracy.
Serve as the primary point of contact for asset-related inquiries and reporting.