IT Engineering Specialist

University of Notre Dame•Notre Dame, IN

1d•Hybrid

About The Position

At the University of Notre Dame, technology is essential to empowering our faculty, staff, and students in their pursuit of research, education, and administrative excellence. The Client Experience team within the Office of Information Technology ensures that our community benefits from a reliable, secure, and modern digital workplace. We are seeking an IT Engineering Specialist to provide advanced engineering and operational support across the University's Windows and macOS endpoint environments. In this role, you will manage the day-to-day administration, troubleshooting, remediation, and lifecycle management for enterprise endpoint platforms, including Microsoft Intune, MECM, and Jamf Pro. Beyond technical management, this position relies on building collaborative relationships across IT@ND to streamline support workflows, drive automation, and ensure endpoint services remain secure and consistently supported campus-wide.

Requirements

Minimum Bachelor’s degree or an equivalent combination of education and relevant professional experience.
At least 5 years of progressively responsible experience in endpoint engineering, systems administration, enterprise device management, or a related technical field.
Demonstrated experience administering enterprise Windows and/or macOS environments using modern endpoint-management technologies such as Microsoft Intune, MECM/Configuration Manager, Jamf Pro, or comparable platforms.
Strong understanding of enterprise endpoint management, including provisioning, configuration, application delivery, operating-system servicing, security and compliance, identity, and device lifecycle management.
Demonstrated ability to independently diagnose and resolve complex technical problems spanning endpoint platforms, operating systems, applications, identity, networking, and security controls.
Experience using scripting or automation, such as PowerShell, shell scripting, APIs, or similar technologies, to support systems administration and operational improvement.
Strong communication, documentation, and collaboration skills, with the ability to work effectively across technical teams and translate complex technical processes into clear procedures.
Ability to work in United States, now or in the future, without visa sponsorship.

Nice To Haves

Advanced experience supporting both Windows and macOS in a large enterprise environment.
Hands-on experience with Microsoft Intune, MECM/Configuration Manager, Jamf Pro, Microsoft Entra ID, Windows Autopilot, Apple Automated Device Enrollment, Apple School Manager, Microsoft Defender, BitLocker, FileVault, and ServiceNow.
Experience with PowerShell, zsh/bash, Microsoft Graph, Jamf APIs, or other automation and integration technologies.
Experience supporting large, complex, or decentralized endpoint environments.
Experience developing operational procedures, knowledge articles, training materials, and delegated Tier 1/Tier 2 support workflows.
Experience with endpoint security remediation, compliance reporting, and enterprise device-lifecycle processes.
ITIL or relevant Microsoft, Jamf, Apple, or endpoint-management certifications.

Responsibilities

Administer and support enterprise endpoint management services across Microsoft Intune, MECM/Configuration Manager, Jamf Pro, Entra ID, Apple School Manager, and related technologies, including provisioning, enrollment, configuration, compliance, application delivery, OS updates, security remediation, inventory, and device lifecycle management.
Provide advanced technical support and troubleshooting for complex Windows and macOS issues spanning endpoint platforms, operating systems, applications, identity, networking, and security controls, including approved device-management actions such as resets, wipes, retirements, ownership changes, Activation Lock remediation, and record cleanup.
Improve endpoint operations through automation, testing, and analysis by developing scripts, tools, reports, and workflows; validating policies, applications, updates, and provisioning changes; and identifying recurring issues and opportunities to improve reliability and user experience.
Partner across IT@ND to strengthen endpoint service delivery, including maintaining operational documentation, supporting Incident, Problem, and Change Management in ServiceNow, and providing training and knowledge transfer that enables appropriate work to shift to Tier 1 and Tier 2 support teams.
Support endpoint modernization and continuous improvement through participation in cross-functional projects, service enhancements, platform evolution, and ongoing technical skill development.