IT Engineer (Part-Time Weekends)

Nexus Technologies LLC•Oklahoma City, OK

12h•Onsite

About The Position

This is a part-time position with coverage needed Saturday and Sunday 9:00am - 5:00pm. This position requires working 100% onsite at one of our client sites in Oklahoma City, OK. The role involves acting as the hotel IT engineer for the applications, systems, and infrastructure that NexusTek architects, deploys, manages, and maintains. You will be the representative for NexusTek at the assigned hotel(s), delivering exceptional customer service and responsiveness. The ideal candidate is a proactive and independent IT technical expert, a skilled communicator on all levels, with meticulous attention to detail shown through timekeeping, documentation, and execution of technical work.

Requirements

Microsoft Operations Systems
Microsoft Server 2012 – present
Workstation/server hardware
Peripheral devices including printers and scanners
Routers, switches, and firewalls
Cloud and virtualization-based technologies
Client/Server applications
Office 365 (Exchange Online, SharePoint Online, Teams, Azure Active Directory, Intune/Endpoint Manager)
Azure IaaS and Azure Virtual Desktop
E-mail Spam Security and Filtering Solutions
Modern File projects and migrations
Microsoft Windows 2012 – present
Microsoft Exchange 2010 – present
Knowledge of VoIP; position requires support for UC deployments. This includes, but is not limited to VLAN support, routing support and QoS support.

Nice To Haves

Wireshark, NMAP and SNMP monitoring tools is desirable
Mastery of Microsoft Visio for the purpose of documentation is desirable
Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
PCI (Payment Card Industry) Compliance.
Advanced understanding of DHCP, DNS, and IP protocols.

Responsibilities

Meet with hotel management team to discuss current issues, ongoing projects, budgetary items.
Exercise discretion and independent judgement on significant issues and plans for the hotel assigned.
Be a part of the Hotel Management team.
Apply unique knowledge and expertise of hotel applications and systems to maintain the highest levels of uptime, availability and performance.
Consult with customers (on-site) on all technical support issues - this includes but is not limited to specification of software applications and or equipment requirements.
Make independent decisions and recommendations.
Create VLAN’s, port assignments, wireless network design (creation of SSID’s and specific subnets).
Overall management and troubleshooting of Internet service coming into the hotels.
Perform basic switching, firewall, and wireless configuration and troubleshooting.
Install, configure, troubleshoot Layer 2 and Layer 3 switches and associated technologies.
Install, configure, troubleshoot routers used for internal routing, ISP connectivity and MPLS deployment.
Manage and troubleshoot firewalls to include, content filtering rules/whitelisting, IPS/IDS rules/whitelisting, access-list creation, etc.
Install, configure, upgrade, and troubleshoot business and enterprise class wireless solutions.
Install, configure, upgrade, and troubleshoot in private and public cloud-based networking solutions including but not limited to virtual networks, site to site connectivity, virtual firewalls, and routing tables.
Install, configure, upgrade, and troubleshoot business and enterprise class servers including virtualization in single and clustered scenarios using Microsoft and VMware hypervisors.
Install, configure, upgrade and troubleshoot business and enterprise class storage systems including but not limited to network attached storage systems. This includes iSCSI and fiber connected systems.
Install, configure, upgrade and troubleshoot domain controllers, file servers, print servers, application servers and remote access servers.
Manage Microsoft 365 and Entra – account creation, license assignment, etc.
Manage local Active directory - account management, permissions, DNS, GPO creation.
Troubleshoot highly specialized issues related to hotel systems and applications (PMS, POS, Key, Central Reservations, Credit Cards, Energy Management, etc.).
Management of PMS interfaces and some DB administration.
Create and manage the on-going technical site documentation.
Provide troubleshooting of server OS’s, hardware, etc.
Creation of new virtual servers when requested from vendors.
Independently perform file/server restoration from nightly backups, in the event of a failure.
Work with the hotel engineering staff to test UPS systems and transfer to generator in the event of a power failure.
Communicate effectively and provide exceptional customer service to our entire hotel portfolio.
Lift up to 20lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.