IT Engineer

Function Health • Canada, KS

1d • Remote

About The Position

As an IT Engineer at Function Health, you will play a hands-on role in keeping the team productive, secure, and well-supported. This involves managing laptops, resolving technical issues, improving onboarding/offboarding workflows, and helping to enforce the tools and processes that support a fast-paced, mission-driven environment. As an early member of the team, your contributions will be critical in shaping the future of the member experience as the company scales. This role is ideal for individuals energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by Function Health's mission.

Requirements

• 3–5 years in an IT support, helpdesk, or systems admin role.
• Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems.
• Experience with MDM, endpoint protection, and identity tools (Okta a plus).
• Familiarity with scripting or automation (e.g., Bash, Python, no-code tools).
• Able to manage support queues with empathy, urgency, and professionalism.
• Clear communicator who documents work well and can train others as needed.

Nice To Haves

• Prior experience supporting a fully remote global team within a start up environment ideal.
• Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2).
• Experience using GAM or other admin automation tools.

Responsibilities

• Provide technical support to employees for devices, software, and account issues.
• Manage onboarding/offboarding tasks to ensure timely and secure access across systems.
• Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts).
• Enroll and monitor laptops in MDM and ensure endpoint protection is running.
• Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc.
• Partner with Security to roll out device, account, and data protection policies.
• Track IT assets, manage inventory, and support device lifecycle operations.
• Triage IT requests, escalate complex issues, and follow through to resolution.
• Support internal audits by maintaining access logs, asset records, and process documentation.

Benefits

• Competitive salary
• Benefits package
• Flexible working hours
• Dynamic work environment where creativity and innovation are encouraged

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees