IT Engineer

Hometap•Boston, MA

4d•Remote

About The Position

As an IT Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You’ll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts. You’re a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team, supporting IT projects, and working independently in a lean, fast-paced environment. You have excellent attention to detail, coupled with a strong sense of ownership and accountability. You’re someone who loves helping others and brings a positive attitude and sense of humor to your work. This role is remote day-to-day, but we're prioritizing candidates who are local to the Boston area and able to visit our Boston office 4+ times a year for team events and in-person collaboration.

Requirements

2+ years of relevant IT support experience
Solid experience with macOS (10.15 and newer) and Windows 10 and above
Working knowledge of private networking concepts
Ability to troubleshoot and resolve software, hardware, and application issues
Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
Excellent time management, organizational, and prioritization skills
Outstanding customer service and interpersonal communication skills

Nice To Haves

Experience in the fintech industry
Background supporting products or environments with elevated security requirements
Experience supporting distributed or remote teams

Responsibilities

Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues
Provision and configure new equipment and user accounts
Manage operating systems, software, and services centrally using computer management tools
Administer cloud services (e.g., Google Workspace)
Support Information Security initiatives and projects
Coordinate the rollout and adoption of new cloud-based tools and services
Manage hardware procurement, asset tracking, and inventory control
Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom