IT Engineer

Buildkite

8d • Remote

About The Position

Buildkite's IT team is small, and this hire will grow it, being the first one based in the Americas. The role has a split of roughly 60% operational support and 40% engineering, with an expectation to shift more towards engineering as tasks are automated. The company is looking for someone who approaches IT as an engineering problem, prioritizing automation, system building, and documentation. A key aspect of this role is the direct involvement with AI, expecting candidates to already be working with AI tools for automation, integrations, and internal tooling. The role also involves rolling out AI tooling to the company, specifically deploying Serval, an AI-native ITSM platform, to manage first-line support and access requests. The IT Engineer will report to the IT Engineering Manager and collaborate with Engineering, Security, and People Ops. The role offers significant autonomy and ownership due to the distributed nature of the team and the need for IT coverage in the Americas time zone. The internal customers are primarily engineers who value well-built tooling.

Requirements

• SaaS platform administration and identity provider management
• macOS device management and MDM experience
• SSO, SAML, and SCIM configuration and troubleshooting
• Strong written communication for async, remote-first work
• Access lifecycle management: onboarding and offboarding experience
• Scripting ability — you've actually built things, not just patched them

Nice To Haves

• API and webhook integration experience
• Comfort with AI-assisted development workflows
• IaC experience (Terraform or similar)
• Endpoint management and compliance tooling
• Background at a developer-tooling or engineering-focused company

Responsibilities

• Own day-to-day operational support: devices, SaaS admin, access management, and troubleshooting across a globally distributed team
• Build and maintain automation for access provisioning, onboarding, offboarding, and common support workflows
• Contribute to IaC using Terraform or similar tooling for SaaS configuration management
• Design and build API and webhook integrations across our internal tooling stack
• Mature device trust, compliance tooling, and endpoint management
• Collaborate with Security, Platform Engineering, and People Ops on projects that span team boundaries
• Document as you work — not as a separate task at the end

Benefits

• 20 days paid annual leave plus 10 days sick & carer's leave
• An ongoing remote-work allowance
• Retirement and health coverage (based on your region)
• 16 weeks paid parental leave for primary carers (6 weeks for secondary)
• Confidential EAP & mental health support
• Support for learning and growth — with time and budget for conferences, courses, and coaching
• Flexibility to work from anywhere in the world for up to 6 weeks a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed