IT Engineer

Tulip Interfaces • Somerville, MA

17h • Hybrid

About The Position

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Requirements

• 4–6+ years in IT engineering, system administration, and network management.
• Proficiency in macOS, Windows, and Linux.
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
• Experience with enterprise device management and endpoint security.
• Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
• Experience with scripting, automation, and AI tools.
• IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.
• You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built.
• You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks.

Nice To Haves

• High-growth startup experience.
• Infrastructure-as-code experience.
• Cloud platform familiarity (AWS, Azure, or similar).
• Relevant certifications (networking, security, or cloud).

Responsibilities

• Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
• Implement and maintain security controls to protect the network and connected systems.
• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
• Centralize alerting and document runbooks so any team member can triage independently.
• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
• Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.
• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.
• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog-friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed