IT Engineer

Virtru•Washington, DC

29d•$130,000 - $150,000•Remote

About The Position

Virtru is looking for an IT Engineer to manage the day-to-day IT requests of our employees remotely. The IT Engineer will partner with other teams regularly, including the People organization, Security, Engineering, and Finance. As Virtru grows, so too will the size and scope of the applications and processes you own. Be prepared to roll up your sleeves and get work done, but also to think critically about how best to scale IT resources and applications.

Requirements

Minimum 4 years of IT support
A passion for helping others and working directly with people
Experience in a distributed company
Experience supporting and deploying macOS, iPadOS, and Windows systems in a business environment
MDM experience required
Familiarity with application packaging and deployment
Experience with a variety of virtualization methods and systems
Experience working with identity management and single sign on services
Experience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suites
Intermediate network hardware and software management and troubleshooting
Proficiency with scripting languages (shell and/or Python)
Familiarity with configuration management software like Terraform
Excellent verbal and written communication skills; ability to communicate technical information to non-technical users easily
Enthusiastic about creating and documenting processes and solutions
Demonstrated ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Ability to work quickly and simultaneously on multiple projects of varying degrees of complexity, often with multiple departments and disciplines
Self directed and collaborative -- ability to work autonomously and as part of a team as needed

Nice To Haves

Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities as business needs evolve
Comfortable with asynchronous communication including slack, email, zoom, etc.

Responsibilities

Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
Acquire, provision, and manage endpoint and hardware inventory and lifecycle
Provision and de-provision employee identity and access
Troubleshoot local and cloud based application issues
Create and improve technical documentation for internal systems, procedures, and end-user solutions
Perform audits of permissions and access across IT systems
Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
Maintenance of network and related systems
Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders