IT Engineer

Virginia Information Technologies Agency • Warrenton, VA

2d • $70,000 - $80,000 • Onsite

About The Position

The IT Engineer will support PVCC Leadership and staff with IT service desk functions, including the triage of IT issues. This role involves resolving network and infrastructure problems, setting up, configuring, upgrading, managing, and troubleshooting network devices such as firewalls, routers, and switches. The engineer will also assist in running and maintaining the IT security program, provide application support for DVS IT applications and standard desktop applications, and install/troubleshoot wireless access points and extenders. Additionally, the position requires installing voice and network cabling, IPsec, and various WAN/Internet service provider solutions. The IT Engineer will resolve issues related to desktop/laptop hardware and software, mobile devices, and voice/telephone systems. This role provides technical leadership in the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software. The engineer will attend regular team meetings, meet with supervisors and stakeholders, coach and manage the contracted on-site IT engineer, collaborate with team members, report task status, attend training, track end-user support activities and IT assets, document system changes, update training materials, and write new procedures. The IT Engineer will also participate in and lead special projects as assigned, ensuring timely completion of tasks and demonstrating a professional and courteous attitude. Responsibilities include responding to phone calls and emails from leadership within specified timeframes, updating the shared IT calendar, and maintaining clear communication with staff, customers, and vendors.

Requirements

• High School Diploma, GE, or equivalent
• Training in Windows systems and networking (MCSE a plus).
• Eight years of relevant experience in Helpdesk and network/infrastructure support
• Considerable experience in network design, implementation, operation, and troubleshooting.
• Considerable experience in networked storage devices, service administration and network management devices.
• Demonstrated knowledge in overall architectural design, implementation, and operation of modern IT infrastructure networking.
• Ability to perform and complete concurrent assignments on time, independently, and deliver quality results.
• Considerable experience supporting windows server and Azure cloud environment.
• Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues from design, implementation, to operation.
• Demonstrated ability to work effectively in a team environment.

Nice To Haves

• MCSE certification

Responsibilities

• Support PVCC Leadership and staff with IT service desk and triage of IT issues.
• Resolve network and infrastructure issues.
• Set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
• Assist in running and maintaining the IT security program.
• Provide application support for all DVS IT applications and any standard desktop applications (Adobe, Microsoft, etc.).
• Install and troubleshoot wireless access points and extenders.
• Install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
• Resolve issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android).
• Resolve issues related to voice / telephone systems (VOIP, analog, Centrex, etc.).
• Provide technical leadership on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software.
• Attend regular team meetings with PVCC Leadership and the agency Director of IT.
• Meet regularly with the supervisor and other key stakeholders for projects or new initiatives.
• Coach and manage daily duties for the contracted on-site IT engineer.
• Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
• Report status on tasks as directed by PVCC Leadership and the agency Director of IT.
• Attend training related to PVCC and agency policies.
• Track all end-user support activities per PVCC and/or agency protocol.
• Track all IT assets.
• Document any changes to systems, update training and system documents, and write up new procedures to solutions of issues and problems.
• Participate in special projects assigned by PVCC leadership and/or IT leadership.
• Lead projects as directed by PVCC leadership and/or IT leadership.
• Ensure timely completion of assigned tasks.
• Demonstrates a professional and courteous attitude toward all PVCC and agency staff, customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each.
• Respond to phone calls from the PVCC leadership and/or IT Leadership within 15 minutes during business hours, by at least a text message if a call cannot be answered or returned immediately.
• Respond to emails from PVCC leadership and/or IT leadership within 4 hours during regular business hours.
• Update the shared IT Calendar with planned events (leave, travel, etc.) with the Administrator or Assistant Administrator.

Benefits

• Sponsorship is not provided.
• Selected candidate must pass a criminal background check (excluding current DVS employees).
• Alternative Hiring Process for individuals with disabilities.
• Veteran status questions and disability documentation can be submitted for consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED