IT Engineer

Virtuozzo

5d•Hybrid

About The Position

The IT Engineer role is responsible for working with global Virtuozzo team members, physical infrastructure and SaaS systems to ensure the 24/7 availability of servers, services, and systems, and to support our local Malaysia office. You will join an existing team, adding additional capacity to help us continue to fulfil the needs of our growing worldwide organization. You will learn and work with our internal IT systems, including Microsoft 365, identity and access management, endpoint management, and the Atlassian stack.

Requirements

3 years of working experience with Linux and be comfortable administering RHEL/CentOS and Debian/Ubuntu systems
An understanding of networking concepts, ideally with some hands-on experience
A working knowledge of Windows and MacOS systems
Good spoken and written English language skills
Microsoft 365, Exchange Online and Active Directory administration
Understanding and maintenance of IT hardware
Ability to work a mixed schedule with partial overlap with European time zones

Nice To Haves

Experience working in an IT helpdesk/customer support environment
Experience with identity/SSO (Okta), MDM (Hexnode or similar), or endpoint security (EDR) tooling
Previous exposure to virtualization platforms
Experience with office facilities or vendor coordination
Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet, Ansible, Docker, k8s would be great too, otherwise a keen willingness to expand your skills in these directions

Responsibilities

Provide staff support through the IT helpdesk (Jira Service Management) for day-to-day IT matters
Manage access to SaaS systems, including regular reconciliation (Microsoft 365, Okta, Atlassian, Slack, Zoom)
Set up email accounts, groups and calendars (Microsoft 365, Exchange Online, AD/Entra ID)
Install, configure, and upgrade software for self-hosted systems
Server maintenance and upgrades
Monitor servers and services (Zabbix), resolve or escalate incidents
Troubleshoot outages, creating RFO (Reason of Outage) documents if required
Handle IT matters as needed during staff onboarding/offboarding, including endpoint enrollment (MDM) and asset delivery
Support local office facilities: workplace equipment, network and meeting-room setup, hardware inventory, and coordination with local vendors and the office landlord
Work with the wider IT and Security team to build, document, and implement internal processes and workflows
Contribute to the continuous improvement of the organization’s security hygiene and policies
Help with hardware service and maintenance
Plan and deliver assets to employees