IT Engineer

XR Extreme Reach•Chicago, IL

7d•$80,000 - $90,000•Hybrid

About The Position

The IT Engineer plays a critical role in ensuring the stability, security, and scalability of the organization’s global IT environment. This position sits at the intersection of end-user support and enterprise infrastructure, providing hands-on technical expertise across Microsoft 365, cloud platforms, and core systems while delivering a seamless experience for both onsite and remote employees. In addition to day-to-day support and troubleshooting, the IT Engineer partners cross-functionally on projects, contributes to continuous improvement initiatives, and helps elevate team capability through documentation and knowledge sharing. This is a highly collaborative, hands-on role suited for someone who thrives in a dynamic environment, takes ownership of challenges, and is motivated to enhance both systems and user experience at scale.

Requirements

Experience supporting a large enterprise in a fast paced environment
Extensive knowledge of Windows OS’s & MAC OS’s
Good understanding of Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues
IT security best practice
Windows / MAC OS – troubleshooting end user problems
Intune management
Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, Azure EntraID and SSO, M365 Collaboration tools including Teams and Teams Calling
Virtualization technologies
In-depth understanding of Active Directory
Windows Server
Experience with Linux & Windows Servers
Experience with cloud technologies, especially AWS, EC2, WorkSpaces
Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues
Zabbix Monitoring
Scripting Bash/PowerShell
Proven knowledge and troubleshooting skills
Experience working in a BAU/Project team
Excellent communication skills
Ownership of issues through to completion
Developing positive working relationships with a wide range of internal colleagues
Prioritising work to meet demands of role
Must be a good team player and flexible
Self-motivation and drive - confidence to work on own initiative and with limited supervision
Team oriented, works well with local and global team
Recognizes when a sense of urgency is needed and responds accordingly
Appreciate challenges and can make thoughtful contributions to an evolving support process, has a strong desire for self-improvement, and learning
Is comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects
Strong problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Ability to use tools and/or the internet to find solutions.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
The ability to follow policies and procedures of the support desk
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Responsibilities

Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users
Managing the various M365 admin centres Sharepoint/Intune/OneDrive/Exchange
Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios
Responsible for the monitoring/maintenance/security of all endpoints
Test and apply new software/maintenance patches
Install, configure, test and maintain operating systems, application software and system management tools
Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services
Responsible for the management, monitoring, maintenance and provisioning of infrastructure services
Respond to internal/external customer support requests
Ownership of issues, collaboration with other teams
Support the success and development of others in the team
Providing technical support remotely to our global offices
Using a help desk system for incident management and escalation
Troubleshoot system and application issues and provide feedback
Proactively document all works into knowledge base
To spot and report where improvements can be made
Assisting with projects of all sizes including technology infrastructure and software projects
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation