IT Engineer
Redpanda Data•Austin, TX
•$98,000 - $115,000•Remote
About The Position
Redpanda is seeking an IT Engineer with a strong engineering and AI-forward approach to join their team. The role focuses on automating processes and scaling global operations. The ideal candidate will have a blend of technical skills and the ability to translate them into automated solutions. This is an opportunity to work with the latest AI tools in a fast-moving, diverse, and people-first organization.
Requirements
- 2-4+ years of experience in a systems administrator or IT engineer role
- Prior experience in an IT specialist, helpdesk, or desktop support role
- Hands-on experience with a variety of MDM platforms - Kandji, InTune, or JumpCloud preferred
- Experience with identity and access management, especially Okta
- Experience working a helpdesk queue and owning tickets end-to-end
- Experience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and Zoom
- Experience managing and troubleshooting macOS, Windows, and Linux devices - Ubuntu and Fedora preferred
- Experience configuring and monitoring endpoint security tools
- Ability to work autonomously in a fully distributed environment, including support for onboarding, offboarding, and asset management
- Excellent written and oral communication skills
Nice To Haves
- Experience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)
- Experience with Linux device management
- Experience with a variety of MDM's
- Experience with CrowdStrike Falcon or similar EDR platforms
- Familiarity with Kolide or other device trust and compliance tools
- Exposure to GRC or compliance programs (SOC 2, ISO 27001)
- Experience supporting a distributed or remote-first workforce
- Experience working in public clouds (AWS, GCP, Azure)
- Stays informed on developments in AI and is enthusiastic about adopting new technologies
Responsibilities
- Drive frontline support - triage and resolve remote end-user issues
- Support security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and Abnormal
- Own new hire onboarding and hardware asset lifecycles
- Manage Zoom Room AV systems and printer infrastructure across office locations
- Support MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and Landscape
- Maintain and troubleshoot collaboration and AI tools including Zoom, Slack, Google Workspace, O365/Teams, Atlassian, Claude, and ChatGPT
- Share responsibility with the IT team for offboarding, asset management and device deployment
- Explore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impact
- Create documentation/content for end-user guidance
- Organize and document your work for coordination within the IT team
Benefits
- team members around the globe
- culture based on trust, transparency, communication, and kindness
- nimble, high-impact team
- latest AI tools
- budget to actually use them
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
