IT Engineer – Service Operation

Daimler Truck•Charlotte, NC

22h•Hybrid

About The Position

We are seeking an experienced IT Engineer – Service Operation to play a pivotal role in the operational management of our innovative payment platform (DT Pay). This platform connects customer-facing applications—such as web shops, customer portals, and truck based services—to secure and seamless payment processing. In this position, you will help shape the future of digital payments and ensure a best in class customer experience.

Requirements

2-4 years of relevant experience
A degree in Computer Science, Business Informatics or equivalent
Experience in Support & Release Management, including upgrades, patches, and hotfixes
Experience providing customer support via hotline, service tools, or email
Strong analytical skills and ability to identify, document, and resolve application errors
Deep understanding of operational processes within IT service environments
Excellent communication and coordination abilities
Agile mindset with a focus on continuous improvement

Responsibilities

Act as the primary owner of Incident Management
Diagnose, analyze, and resolve incidents (including root‑cause analysis)
Ensure the smooth execution of daily payment transactions
Coordinate across departments for incidents and change requests
Develop and maintain operational reporting (transaction volume, costs, stability, performance)
Manage and guide first-level support in markets and serve as the main contact for all incidents
Ensure continuous business operations and minimize disruption
Plan, manage, and coordinate software releases
Oversee the full release lifecycle, including documentation and quality gates
Prepare release notes in collaboration with markets, business units, and development partners
Continuously improve operational processes using agile “inspect & adapt” principles
Support ongoing optimization of operational stability, scalability, and performance
Collaborate with stakeholders to ensure seamless integration of interfaces between: Payment Service Providers (banks), DT Pay (payment gateway), End-user applications (e.g., web shops)
Support onboarding of new partners and ensure end‑to‑end system stability
Work closely with Business Operations, Product Owners, QA, Infra‑Ops, and IT Architecture teams
Work in a highly international environment
Engage with markets, business stakeholders, and internal/external IT teams

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans