IT Engineer II
About The Position
Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity, manage account needs, standardize, and streamline processes. Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Requirements
- Understanding of general business issues including external factors that impact business and industry
- Familiar with endpoint management solutions such as Tanium, Intune, JAMF
- VDI, AWS and datacenter virtualization and support experience recommended
- Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)
- Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike
- Ability to provide excellent and timely customer service
Responsibilities
- Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications
- Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals
- Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management
- Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes
- Supports Executive level issues including PC and Mac (hybrid, remote support)
- Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)
- Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning
- Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)
- Mobile Device Management and Mobile App Management
- Performs formal system design bases on IS management methodologies
- Applies Quality Control and Quality Assurance principles
- Ability to communicate complex technical concepts to individuals varying various technical ability
- Writes and maintains complete and concise technical project documentation
- Presents training presentations on multiple technical levels
- Familiar with ITIL best practices in time management and project management
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
