IT Engineer II

Insource Services•Boston, MA

15h

About The Position

The IT Engineer II role involves working as part of a service delivery team, participating in client technology upgrades and projects. These projects can range in scope from Exchange migrations, complete network upgrades, network infrastructure design, Google Apps migrations/implementations, and Dropbox migration/implementations. The role also includes active participation in monthly meetings with network/server engineers and helpdesk technicians to discuss new issues, technologies, case studies, roadblocks, and outstanding incidents. Collaboration with Support Specialists and IT Managers is key for effective communication of issues, project milestones, and making recommendations to client management. Annually, the IT Engineer II will assist in researching, testing, and developing solutions for both corporate IT and clients. Ongoing responsibilities include participating in sales and strategy meetings with clients, maintaining a knowledge portal on the IT Intranet, developing Server Maintenance Policies for each client, and constantly monitoring and reacting to alerts via an automated network monitoring system. The role also requires attending and actively participating in departmental meetings, resource deployment of other engineers, coordination of resources on specific tasks, and working with IT Managers to drive innovation for end-users.

Requirements

Experience working as part of a service delivery team.
Experience participating in client technology upgrades and projects.
Experience with Exchange migrations.
Experience with network upgrades.
Experience with network infrastructure design.
Experience with Google Apps migrations/implementations.
Experience with Dropbox migration/implementations.
Ability to actively participate in monthly meetings with network/server engineers and helpdesk technicians.
Ability to work closely with Support Specialists and IT Managers.
Ability to research, test, and develop solutions.
Ability to participate in sales and strategy meetings.
Ability to maintain a knowledge portal.
Ability to develop Server Maintenance Policies.
Ability to monitor and react to alerts via an automated network monitoring system.
Ability to attend and participate in departmental meetings.
Ability to participate in resource deployment of other engineers.
Ability to coordinate resources on specific tasks.
Ability to work with IT Managers to drive innovation.

Responsibilities

Participate in client technology upgrades and projects (e.g., Exchange migrations, network upgrades, network infrastructure design, Google Apps migrations/implementations, Dropbox migration/implementations).
Actively participate in monthly meetings with network/server engineers and helpdesk technicians to discuss issues, technologies, case studies, roadblocks, and incidents.
Collaborate with Support Specialists and IT Managers to communicate issues, project milestones, and make recommendations to client management.
Assist with researching, testing, and developing solutions for corporate IT and clients on an annual basis.
Participate in sales and strategy meetings with existing and potential clients.
Maintain a knowledge portal on the IT Intranet.
Develop Server Maintenance Policies for each client.
Monitor and react to alerts via an automated network monitoring system.
Attend and actively participate in departmental meetings.
Participate in resource deployment of other engineers.
Coordinate resources on specific tasks.
Work with IT Managers to drive innovation for end-users.