IT Engineer I

Real-Time Innovations • Denver, CO

11h • $60,000 - $72,000 • Hybrid

About The Position

Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment.

Requirements

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems
• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms (preferably Neat bars)

Nice To Haves

• Bachelor’s Degree in a technical or business related discipline
• Experience imaging laptops
• Knowledge of Druva endpoint backup software
• Familiarity with remote support tools

Responsibilities

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary.
• End user support of Windows, MacOS and Linux endpoints.
• Administer, manage, configure and support enterprise applications.
• Manage tasks and projects, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process.
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with P&C (otherwise known as HR).
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications.
• Ensure timely communications and resolution of end user issues and handling of service desk tickets.
• Create project plans, document internal procedures and processes.

Benefits

• Flexible working schedule.
• Hybrid working + Home Office Stipend to cover the costs of working from home.
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
• Annual bonus based on individual and company performance + other prizes and awards.
• Opportunities for career growth and development.
• Tools needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree