IT Engineer, Generalist, Intern

Keysight Technologies, Inc. • Colorado Springs, CO

8d • Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Would you like to be part of the vastly growing and evolving world of IT? Today’s workplace culture is embracing the mobile, cloud-based, platform-agnostic ecosystem that is gradually making its way into companies. Keysight is looking for someone who has a passion for and is savvy with the emerging changes in the world of IT. As a support specialist you will be helping Keysight employees in adopting our vastly changing productivity platforms by providing hands-on, face-to-face training and problem solving with everything from iPhones to laptops. This role primarily focuses on software applications and helping users gain knowledge about how to better use our internal resources and platforms including Microsoft Office 365 cloud, Success Factors, Knowledge Management, Concur, etc. as well as be able to fix issues when things don’t go so smoothly.

Requirements

• Solid understanding of different hardware and software platforms from iOS to Android, Windows and Mac OS.
• Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
• Excellent people skills, able to articulate knowledge and experience to users for best practices, tips, tricks and insights.
• Audio visual experience (Bluetooth, audio settings in the operating system, headsets, soft phone services, etc.).
• Experience with collaboration platforms (Teams/Zoom, Sharepoint, Onedrive, etc.).
• Knowledge and experience using Microsoft and Mac command line interfaces.
• Understanding of Microsoft ActiveSync and Active Directory Architecture.
• MDM (mobile Device Management) structure experience.

Nice To Haves

• Aptitude for acquiring skills in technical repairs and an eagerness to learn.
• Excellent customer service skills.
• Strong time management skills.
• Ability to make decisions quickly.

Responsibilities

• Provide hands-on, face-to-face training and problem solving for employees regarding productivity platforms.
• Assist users with iPhones, laptops, and other devices.
• Focus on software applications and helping users gain knowledge about internal resources and platforms.
• Support users with Microsoft Office 365 cloud, Success Factors, Knowledge Management, Concur, etc.
• Fix technical issues when they arise.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed