IT Engineer - 1 year FTC

GoodNotes is seeking an experienced IT Engineer to join their London team on a 1-year fixed term contract. The ideal candidate will take ownership of the IT infrastructure, including deploying, managing, and supporting cloud applications and services. They will also be responsible for improving internal IT processes, providing remote support to staff in other offices, managing system and software updates, and researching and recommending new SaaS services. This is a hybrid role that requires travel to the London office 2 or 3 days per week.

• Take ownership of the IT infrastructure
• Deploy, manage, and support cloud applications and services
• Improve, implement, document, and enforce internal IT processes for all offices
• Provide remote support and guidance to staff in other offices
• Provide hands-on support at the London office
• Manage system and software patching and updates
• Enrich, manage, monitor, and support on-premise infrastructure (networking, storage, etc)
• Provide escalation for issues that require engineering support
• Research and recommend new SaaS services
• Create clear IT guidelines, policies, and documentation
• Deep understanding of IT security best practices
• Automate tasks using scripts and tools in Python, bash, or other scripting languages
• Install and configure network devices from main vendors
• High level of networking experience, managing Fortinet Firewalls is a plus
• In-depth macOS troubleshooting skills
• Excellent understanding of Access Control and Device Management
• Excellent communication skills

Experience creating clear IT guidelines, policies, and documentation

Deep understanding of IT security best practices

Work smart using scripts and tools in Python, bash, or other scripting languages to automate tasks

Experience installing and configuring network devices from main vendors

High level of networking experience, managing Fortinet Firewalls is a plus

In-depth macOS Troubleshooting skills

Excellent understanding of Access Control and Device Management

Excellent communication skills

Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness

Flexible working hours and location

Medical insurance for you and your dependent