IT Endpoint Manager

Smithfield Foods•Smithfield, VA

About The Position

As the IT Endpoint Manager , you will lead the strategy, delivery, and optimization of Smithfield’s endpoint environment—including desktops, laptops, mobile devices, and workplace productivity technologies. You will oversee endpoint lifecycle management, service quality, and user experience while driving standardization, automation, and continuous improvement. You’ll partner closely with Architecture, Infrastructure, Security, and Service Desk teams to ensure secure, reliable, and efficient endpoint operations across the enterprise. This role requires strong leadership, deep technical expertise, and the ability to guide a high-performing team in a fast-paced environment.

Requirements

Bachelor’s Degree from an accredited four-year college or university and 5+ years of relevant IT experience; or an equivalent combination of education and experience, required.
2+ years of demonstrated experience in team management/development or project leadership required.
Extensive hands-on experience managing endpoint technologies across Windows, macOS, iOS, and Android, including endpoint management platforms (Intune, SCCM/MECM, JAMF, Azure AD, MDM/EMM), software distribution/patching tools, and endpoint security solutions (AV/EDR, encryption, MFA, conditional access, vulnerability remediation), along with strong support capabilities for Microsoft 365, Teams, OneDrive, and related productivity applications.
Strong analytical and troubleshooting abilities with a passion for automation; exceptional communication and cross-team collaboration skills; highly organized with the ability to manage multiple initiatives at once; able to lead through change, drive continuous improvement, and deliver an excellent end-user experience.
Demonstrates a positive, team-oriented approach with professionalism, integrity, accountability, and the ability to build strong working relationships in a fast-paced, dynamic environment.

Responsibilities

Endpoint Lifecycle Management: Oversee the end-to-end lifecycle of endpoint hardware and software, including procurement, deployment, maintenance, patching, refresh planning, and retirement.
Operational Excellence: Ensure stable, secure, and high-performing endpoint services by establishing standards, monitoring performance, and driving rapid issue resolution and root-cause analysis.
Technology Roadmap & Innovation: Define and maintain the strategic roadmap for endpoint technologies, identifying opportunities for modernization, automation, and enhanced user productivity.
Collaboration & Stakeholder Engagement: Partner with Infrastructure, Architecture, Security, and Service Desk teams to align endpoint strategy with organizational needs and ensure seamless delivery of services.
Security & Compliance: Ensure endpoint environments comply with security policies, patching requirements, software licensing standards, and audit expectations.
Automation & Process Improvement: Drive simplification and automation of endpoint processes using tools such as Intune, SCCM/MECM, JAMF, MDM/EMM platforms, RMM tools, and scripting.
Support & Escalation Oversight: Serve as the point of escalation for complex endpoint issues and guide the Service Desk and field support teams in technical troubleshooting and resolution processes.
Vendor & Contract Management: Manage vendor relationships, negotiate service agreements, and oversee third-party partner performance for endpoint-related services and tools.
Documentation & Governance: Ensure creation and maintenance of standard operating procedures (SOPs), policies, endpoint standards, and technical documentation.
Travel: Travel up to 10–15% as required to support deployments, site initiatives, or leadership meetings.
Leadership: Drives a positive employee experience through leadership by way of employee development and coaching.