IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics

The University of Texas at Austin•Austin, TX

12d•Onsite

About The Position

The Texas Institute for Electronics (TIE) is a University of Texas at Austin-supported semiconductor consortium of state and local government, preeminent defense electronics and semiconductor companies, national labs and nationally recognized academic institutions. Our mission is to develop and execute a state-of-the-art 3D Heterogenous Integration manufacturing technology roadmap, and to provide critical pilot manufacturing capabilities to address national security needs and catalyze domestic economic growth. Join the Texas Institute for Electronics (TIE) and help us push the boundaries in critical semiconductor domains, including advanced packaging, with the aim of reestablishing U.S. prominence in semiconductor manufacturing. With over $1 billion in funding from the US DoD and the state of Texas, we’re at the forefront of creating cutting-edge semiconductor manufacturing equipment and processes that will set the course for future advancements in semiconductor logic, memory, heterogeneous integration, chip cooling and more. Situated in the heart of Austin — named “America’s Coolest City” by Expedia and “The Best Place to Live in the U.S.” by U.S. News and World Report — the Texas Institute for Electronics embodies the city’s innovative spirit. UT Austin, recognized by Forbes as one of America’s Best Large Employers , provides outstanding employee benefits and total rewards packages that include: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources This position will be hired as an IT Endpoint Technician or Senior IT Endpoint Technician depending on the qualifications of the selected candidates. The IT Endpoint Technician/Senior IT Endpoint Technician will work to address employees' IT needs and keep computer systems operational.

Requirements

Knowledge of managing users, groups, and systems in Active Directory.
Experience with configuration and troubleshooting Microsoft Windows and Microsoft 365 applications.
Understanding of network devices and technologies.
Ability to wear a bunny suit and work in a cleanroom.
An associate's degree or high school diploma with a strong background in technical systems.
Excellent communication skills.
Significant Equivalent Experience may be substituted for certifications and education.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

CompTIA A+, Microsoft 365 Certified, or other relevant industry certifications.
2 years’ experience in the semiconductor industry.
Unix or Linux OS experience.

Responsibilities

Provide support to users for support on workstations for issues related to hardware, software, and networking.
Diagnose and repair hardware and software issues with desktop and mobile devices, network equipment, and peripherals.
Provision, modify, and maintain users and groups in Active Directory and other various systems.
Address problems with computer systems used by manufacturing tools.
The endpoint technician will be given further projects, activities, duties or other responsibilities according to the growth of the TIE organization and its mission.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card