IT Technician II - Endpoint

Stifel•New York, NY

13d•$65,000 - $75,000

About The Position

An IT Technician II is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware troubleshoot computer issues, respond to IT questions from other associates.

Requirements

Strong Problem-solving skills
Strong critical thinking skills
Ability to listen and understand basic system issues and work towards a solution
Ability to effectively communicate with all levels of associates
Ability to understand key objectives and prioritize tasks
Minimum Required: High School Diploma or equivalent
Minimum 2-4 years technical experience
Minimum Required: None
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Proficient in Windows and Mac

Responsibilities

Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices
Assisting customers and staff with hardware and software challenges
Escalates issues to appropriate support member/team when necessary
Provides set up equipment for employee use
Provide installation of cables, operating systems, or appropriate software
Maintain records of tickets and daily data communication transactions
Maintains working components through repair or replacement
Ability and means to travel
Occasional night and weekend work required as well as overnight travel (up to 15%)