IT Technician II

Confie • Farmers Branch, TX

4d • $24 - $25 • Hybrid

About The Position

Responsible for supporting the actual computer hardware and installation/removal of software on such systems. Solving an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users.

Requirements

• Knowledge of basic
• Experience in Helpdesk IT Contact Call
• ServiceNow knowledge or
• Active Directory and Exchange
• Asset Management
• Remote Desktop Software
• BitLocker
• Windows, Office: Word, Excel, Power Point & Social Media
• Fluent in both English and Spanish ( Required)

Nice To Haves

• Customer Service
• Negotiation
• Problem Solving
• Communication
• Attention to detail
• Organized
• Learning Capacity

Responsibilities

• Responsible for working on all tickets, Level II, Level I and if necessary, Level 0, assigned to
• If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.
• New Hire ticket resolution, Separations, and transfer tickets
• Responsible for guidance and support for Level I and Jr technicians
• Active Directory and Exchange Server experience
• High priority printer configurations
• Basic Network Support and troubleshooting

Benefits

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing
• Work from home and hybrid model employment
• Confie Enablement Fund/ Scholarship Program
• I-Care Recognition Program
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed