IT Helpdesk Technician II
About The Position
Van Cleef Engineering Associates, LLC (Van Cleef) is a dynamic, multi‐disciplined consulting civil engineering firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. With offices in New Jersey and Pennsylvania, we provide expertise in all of the major areas of civil engineering, municipal engineering, municipal planning, and land surveying. Van Cleef is proud to have been recognized in PA and NJ as a “Best Place to Work” for 2025 - another great reason to choose to work with Van Cleef! We are currently seeking an IT Helpdesk Technician II to join our team in Hillsborough, NJ. As an IT Helpdesk Technician II, you will provide day-to-day IT support for all internal clients and work closely with our Managed Service Provider (MSP) to keep systems running smoothly. This role focuses on onsite support, equipment setup, inventory tracking, and coordination of onboarding and offboarding activities.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field Bachelor’s Degree preferred
- 2-3 years of experience in IT support, help desk, or technical operations
- Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and basic hardware troubleshooting
- Experience with laptop setup/imaging, user account provisioning, and equipment inventory tracking
- Strong customer service mindset with clear written and verbal communication skills
- Highly organized with the ability to manage multiple tickets and priorities simultaneously
- Ability to lift and carry equipment up to 50+ pounds as needed
- Willingness to travel between New Jersey and Pennsylvania office locations
- Valid driver’s license and clean driving record
- Ability to provide occasional after-hours or weekend support when required
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Complete IT tickets that require onsite support such as equipment setup, configuration changes, minor cabling.
- Follow up with the MSP on open or delayed tickets to ensure timely resolution.
- Update tickets with clear notes and status changes to ensure accurate tracking and communication
- Track and manage IT inventory by logging equipment when received, deployed, or returned.
- Support employee onboarding and offboarding by coordinating with HR and the MSP, including laptop/hardware setup, account setup/license assignment, mobile device setup.
- Participate in vendor calls and help coordinate invoices with Accounts Payable.
- Assist with business continuity and disaster recovery activities, such as delivering or setting up equipment at office locations.
- Support on-site visits related to IT projects, equipment installs, relocations, and vendor evaluations.
- Occasional after-hours or weekend availability may be required for urgent IT issues
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Traditional and Roth 401(k) retirement savings plan with company match
- Paid holidays, vacation and sick days
- Company-paid Life insurance
- Company-paid Long-Term Disability insurance
- Tuition reimbursement program (postgraduate)
- Professional Licensing reimbursement
- Gym membership reimbursement
- Flexible Spending Account (FSA)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
