IT Technician II

SeaWorld•Tampa, FL

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! IT Technician II At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

Requirements

1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
High school diploma or equivalent
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written/verbal communication skills and be comfortable speaking over a radio
Basic math skills
Basic analog phone troubleshooting skills
Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
Able to lift up to 75 pounds and push/pull up to 150 pounds
Able to climb ladders and be comfortable working at heights up to 100 feet
Comfortable working around fumes/dust/odor
Comfortable working around animals
Able to work in all weather conditions
Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Available to support an on-call rotation to assist with after-hours needs

Responsibilities

Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other department and outside vendors
Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request
Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
Assist users with laptop set up and testing
Assist with troubleshooting logical/physical networking issues
Assist with troubleshooting complex telephony issues
Work with IT team members on event set ups and department moves
Assist with new user network access set up
Assist with repair parts and receiving process