IT End User Specialist II

Invision Sally Jobe / Radiology Imaging Associates • Centennial, CO

8h • $65,790 - $81,203 • Onsite

About The Position

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, escalate or route them to appropriate IT staff members.

Requirements

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent communication skills
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

Nice To Haves

• Associate degree in computer science or related field
• A+ Certificate

Responsibilities

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing 401(k) retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED