IT End User Services Analyst

Vertiv Group•Greenville, SC

8h•Onsite

About The Position

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

Requirements

Bachelor's degree or equivalent experience.
A+ certificate or 1-2 years’ experience with a technical support environment
End User and/or Customer Facing support
1-3 years of experience in MS Windows desktop operating system deployment.
Basic understanding of Software Distribution and Patch Management tools.
Ability to create and manage IT tickets effectively is required.
Basic knowledge of network infrastructure and security principles.
Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Experience with ServiceNow preferred
Experience with Apple Mac deployment and support is a plus
Strong emphasis on Manufacturing and/or Plant experience
Matrix management style

Responsibilities

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
Provide second-level user support for hardware and software issues.
Assist in hardware and software installation/configuration according to corporate policies and guidelines.
Aid in troubleshooting and diagnosing hardware/software errors.
Support PC replacement programs and emergency equipment exchanges.
Provide hands-on assistance for IT project implementations.
Help with local backup operations in alignment with corporate policies.
Maintain confidentiality on all user data and related information.
Perform miscellaneous job-related duties as assigned.