IT Educational Technology Temp

National Heritage Academies • Grand Rapids, MI

1d • Onsite

About The Position

The Educational Technology Data Coordinator is a process-driven role designed to manage the high-volume manual account requirements of the North Carolina school ecosystem (NCEdCloud). You will serve as the primary operator for the state-specific proprietary platforms that National Heritage Academies’ North Carolina schools use, ensuring that staff accounts are provisioned accurately. During operational lulls, you will provide critical support to the Associate EdTech Administrator by resolving routine help desk tickets and supporting other support needs.

Requirements

• Proven experience in data entry or administrative roles where precision is non-negotiable.
• Ability to quickly learn proprietary government portals and standard ticketing systems.
• Ability to effectively manage your schedule, prioritizing North Carolina deadlines during peak windows (e.g., start of terms).
• Strong written skills for clear ticket resolution and team updates

Nice To Haves

• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Provision accounts in North Carolina state-mandated applications (Infinite Campus, Amplify mClass, NCUID, etc) where automated syncing is not supported. Perform manual account "creation," password resets, and user overrides within the North Carolina EdCloud Identity and Access Management (IAM) service.
• Use existing systems and processes to ensure teachers, students and staff at our 17 schools in North Carolina have the appropriate access.
• Coordinate with our Special Education, Credentialing and Student Data teams within the NHA Service Center to ensure accounts and access are delivered to school staff within the current service level agreement.
• Provide improvement recommendations to the Edtech Analyst.
• Facilitate the onboarding of schools to the NCEdConnect Program and manage its rollout during the summer.
• Assist the Associate Educational Technology Administrator by resolving repeatable "how-to" questions and routine login issues for the broader suite of educational technology tools.
• Accurately log all support activities in the ticketing system to help the team identify recurring technical "leaks."
• Help update "How-To" guides for teachers based on common issues found in the North Carolina portals.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree