IT EDU Solutions Team Lead

Appalachian Regional Healthcare, Inc. • Lexington, KY

2d

About The Position

The IT EDU Solutions Team Lead coordinates regional resources to assess, develop, deliver, and coordinate technology training. The role develops, maintains, and delivers standardized training materials through various methods to optimize the electronic health record (EHR). The team may participate in workflow development and testing for new and updated workflows. The Team Lead works closely with IT leadership, application teams, and the Learning Management System (LMS) administrator to develop training content, understand workflows, and oversee training rooms, schedules, and equipment. The role also proactively monitors key workflows to improve documentation, quality of care, and patient safety.

The position coordinates EHR technology training for new and current employees and providers in the region, maintains Seed education and training materials, supports team development and budget-conscious resource management, and provides training and go-live support for new facilities and services. Travel between facilities is required to coordinate education classes.

Requirements

• Associate degree in a related clinical area, or equivalent training and/or EHR experience.
• At least two years of clinical or equivalent experience in a healthcare environment.
• Ability to communicate effectively with users across multiple disciplines and organizational levels.
• Ability to manage multiple deadlines, priorities, and project demands simultaneously.
• Knowledge of healthcare operations, clinical workflows, and information systems.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Effective verbal and written communication skills.

Nice To Haves

• Experience with healthcare information systems.
• Microsoft Office experience and proficiency.

Responsibilities

• Contribute to ongoing assessment, feedback, coaching, and development for team members.
• Contribute to maintaining department resources and activities within budget.
• Recommend KPIs for monitoring and identifying optimization opportunities.
• Develop collaborative partnerships within IT across ARH, especially in the assigned region.
• Coordinate all aspects of EHR technology training for new and current employees and providers in the region.
• Ensure Seed education is maintained and up to date.
• Update, standardize, and maintain required training materials.
• Ensure team members are trained on the peripheral devices and equipment required to do their jobs effectively.
• Ensure updates are communicated to super users, end users, and providers.
• Ensure the IT EDU Solutions team works with departments and individual team members to proactively improve efficiency and increase system functionality.
• Work with the LMS administrator to schedule Seed training and upload attendance and competency scores into Seed.
• Ensure competency exams are provided to team members’ managers.
• Encourage team members to work closely with the Network Coordinator to troubleshoot devices, peripherals, and programs.
• Provide training and go-live support for new facilities and services.
• Travel between facilities to coordinate education classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree