IT Director - Salesforce and Commercial Lending Systems

BOK Financial•Tulsa, OK

2d•Onsite

About The Position

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best, and work for the best—and we’re looking for an experienced IT Director to play a critical leadership role in that mission. This leader will be responsible for driving enterprise CRM and commercial lending technology solutions, with a strong focus on Salesforce and nCino platforms, while leading a high-performing team and enabling scalable, product-oriented delivery. This role offers the opportunity to shape the future of commercial technology delivery, influence organizational design, and deliver meaningful impact across the business. Primarily responsible for serving as the strategic and operational link between business leadership and the technology organization, ensuring alignment, collaboration, and successful delivery of technology solutions that support corporate objectives. This role is accountable for the effective, efficient delivery of IT production support, application development, and project execution, with a focus on Salesforce and nCino platforms supporting commercial and institutional lending. The IT Director will lead a product-oriented, agile delivery model, driving modernization, scalability, and continuous improvement across the technology portfolio, while supporting potential organizational evolution, including the consolidation of commercial technology functions under a unified leadership structure.

Requirements

Bachelor's Degree in Business, Information Management, Computer Science, or related field and 8–10 years of directly related professional experience, or equivalent combination of education and experience.
Extensive knowledge of enterprise platforms (Salesforce) and commercial lending systems (nCino)
Strong understanding of technology-based information resource management systems and enterprise application architecture
Advanced leadership experience managing large, cross-functional teams (30+ resources)
Proven experience driving agile, product-oriented software delivery models
Deep knowledge of commercial lending processes and supporting technologies
Advanced management and project execution skills with a focus on business outcomes
Strong vendor management experience and ability to influence technology partners
Ability to negotiate, influence, and build consensus across diverse stakeholder groups
Excellent interpersonal, communication, and executive presence skills
Proficient in modern tools and technologies, with strong understanding of how innovation can be applied in a business environment

Responsibilities

Serve as the strategic and operational link between business leadership and the technology organization, ensuring alignment, collaboration, and successful delivery of technology solutions that support corporate objectives.
Be accountable for the effective, efficient delivery of IT production support, application development, and project execution, with a focus on Salesforce and nCino platforms supporting commercial and institutional lending.
Lead a product-oriented, agile delivery model, driving modernization, scalability, and continuous improvement across the technology portfolio.
Support potential organizational evolution, including the consolidation of commercial technology functions under a unified leadership structure.
Develop and implement information technology plans aligned to commercial banking and lending strategies, with a focus on digital transformation initiatives.
Make recommendations for system enhancements and process improvements, particularly within Salesforce and nCino ecosystems supporting lending workflows.
Maintain a high level of knowledge of leading-edge technologies, CRM platforms, and product-based delivery models, applying them to business needs.
Direct and develop a professional staff supporting enterprise applications and systems, fostering a culture of accountability, innovation, and continuous improvement across a large team.
Provide leadership across technology delivery, project execution, and operational performance, ensuring successful outcomes for complex, cross-functional initiatives.
Drive adoption of agile and product-oriented software delivery practices, improving speed, quality, and business alignment.
Collaborate with senior leaders and stakeholders to influence strategy, manage competing priorities, and deliver measurable business value.
Oversee vendor relationships and technology partnerships to support enterprise platform delivery and long-term technology strategy.