Director IT Commercial Systems and CRM Operations – Global Commercial Technology

BeiGene•San Carlos, CA

1d•$172,500 - $232,500•Hybrid

About The Position

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Requirements

10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry.
5+ years of people leadership experience managing technical/business-facing teams.
Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments.
Proven experience managing application operations, release management, platform governance, and stakeholder engagement.
Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, Omnichannel Engagement.
Demonstrated ability to balance strategic initiatives with day-to-day operational responsibilities.
Experience managing external vendors or managed services providers, or integrated service providers.
Excellent executive communication, presentation, negotiation, and influencing skills.
Bachelor's degree in Information Technology, Computer Science, Engineering, or Business.
Deep understanding of Life Sciences commercial and medical business processes, customer engagement models, and regulatory considerations.
10+ years of hands-on experience in CRM technologies; expertise in CRM platforms including Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems.
Understanding of emerging technologies including AI, machine learning, customer intelligence, and digital engagement capabilities.
Demonstrated experience leading or supporting CRM transformation programs, including the implementation, deployment, or migration from legacy CRM platforms within pharmaceutical or life sciences organizations.
Proven experience managing CRM migration activities, including business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization.
Experience evaluating CRM platforms and supporting technology selection, vendor assessment, roadmap development, and transition planning for future-state commercial technology ecosystems.

Nice To Haves

Master's degree in Information Systems, Business Administration, or related field.
Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications.
Experience supporting global commercial organizations across multiple regions and markets.
Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes.
Experience with commercial technology ecosystems including Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms.
Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments.

Responsibilities

Lead the operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience functions.
Partner with business stakeholders to establish technology roadmaps that align with corporate and commercial objectives.
Serve as a trusted advisor to senior business leaders, translating strategic priorities into scalable technology solutions.
Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.
Provide operational oversight for field enabling CRMs, and related commercial technology platforms.
Ensure platform reliability, availability, performance, and compliance with organizational standards.
Establish governance processes for enhancements, configuration changes, integrations, and platform upgrades.
Oversee system health monitoring, issue resolution, incident management, and root-cause analysis activities.
Manage relationships with Commercial, Medical, Market Access, Marketing, Analytics, Compliance, IT, and Operations stakeholders.
Lead requirements gathering, prioritization, and demand management processes.
Facilitate alignment between business priorities, technical capabilities, resource capacity, and strategic objectives.
Provide executive-level communications regarding technology investments, risks, dependencies, and delivery progress.
Establish and govern release management processes across multiple environments and business functions.
Lead planning and execution of platform releases, ensuring appropriate testing, validation, training, and communication.
Implement best practices for change management, deployment governance, and operational readiness.
Minimize business disruption while accelerating delivery of new capabilities.
Apply strong architectural principles to ensure scalable, maintainable, and secure technology solutions.
Partner with Enterprise and Solution Architecture teams to define future-state technology strategies and integration frameworks.
Review and approve CRM solution designs, integrations, data models, and platform enhancements.
Ensure adherence to industry best practices, regulatory requirements, security standards, and data governance policies.
Define and monitor service-level agreements (SLAs), KPIs, and operational metrics.
Drive proactive risk management, business continuity planning, and platform resiliency initiatives.
Lead vendor management activities, including managed services providers, implementation partners, and software vendors.
Identify opportunities for automation, process optimization, and cost reduction.
Lead, mentor, and develop a team of IT professionals and external partners provers.
Foster a culture of accountability, collaboration, innovation, and customer service.
Manage staffing strategies, succession planning, performance management, and professional development initiatives.
Build high-performing teams capable of supporting global commercial operations.