IT Director

Crane 1 Services • West Chester, OH

1d

About The Position

The IT Director is responsible for all aspects of Crane 1's technology infrastructure, systems administration, security and end-user support. This is a hands-on leadership role requiring both strategic vision and operational execution. The ideal candidate brings a track record of building reliable, secure, and scalable IT environments in middle market companies, with strong command of the Microsoft ecosystem and a bias for uptime, efficiency, and responsiveness. This role reports directly to the CFO and is expected to function as a trusted operational partner to business leadership.

Requirements

• 8+ years of progressive IT leadership experience in a middle market business environment
• Deep expertise in the Microsoft ecosystem: Microsoft 365, Azure, Intune, and Power BI
• Demonstrated experience managing network infrastructure, with a proven track record of high availability and uptime
• Hands-on experience with device lifecycle management and MDM platforms (Intune preferred)
• Strong vendor management skills, including MSP and third-party consultant oversight
• Proven ability to lead a responsive, service-oriented IT function in a fast-paced operating environment
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Strong communication skills; able to translate technical concepts for non-technical business leaders
• Demonstrated experience designing and governing a partner-leveraged operating model with managed service providers and specialty vendors

Nice To Haves

• Experience with Sage 300 ERP administration or support
• Familiarity with InspectAll or similar field service management platforms
• Experience with FileMaker database administration
• Background in industrial, field services, or multi-site operations
• Relevant certifications: Microsoft Certified (M365, Azure), CompTIA Security+, or equivalent
• Hands-on experience adopting AI, automation, and infrastructure-as-code tooling in middle market IT operations
• Experience leading IT due diligence and post-close integration of acquisitions

Responsibilities

• Own and manage all network infrastructure, servers, and cloud environments to ensure maximum stability and uptime
• Manage Microsoft 365, Azure Active Directory, and Intune across the organization
• Design and enforce backup, disaster recovery, and business continuity protocols
• Monitor system performance and proactively resolve issues before they impact operations
• Manage the full lifecycle of employee devices, including laptops and mobile devices (provisioning, configuration, refresh, and decommission)
• Deploy and manage Intune for mobile device management (MDM) and endpoint configuration
• Oversee help desk operations, ensuring rapid response times and high-resolution rates for all tier levels
• Establish and maintain clear SLAs for internal support requests
• Serve as the primary relationship owner for the managed service provider (MSP) and CRM consultant
• Evaluate vendor performance, manage contracts, and ensure accountability against deliverables
• Identify and onboard new technologies and technology vendors as the business scales
• Govern a partner-leveraged operating model: define and manage SOWs, SLAs, performance metrics, and renewal economics across the partner ecosystem so operational delivery is executed under measurable accountability rather than continuous-overhead arrangements
• Support and administer in partner with external consultants, the core business applications including Sage 300, InspectAll, FileMaker, and Power BI
• Coordinate with functional stakeholders to optimize application workflows and integrations
• Oversee user access management, licensing, and configuration across all platforms
• Own the cybersecurity posture of the organization, including endpoint protection, identity management, and security awareness training
• Ensure compliance with relevant data security and privacy standards
• Conduct and coordinate regular vulnerability assessments and remediation
• Develop and enforce IT security policies and acceptable use standards
• Maintain alignment with cyber insurance underwriting requirements and customer security obligations; coordinate independent penetration testing, disaster recovery testing, and external audits on a defined cadence
• Lead IT projects with clear scope, timelines, budgets, and accountability—driving on-time, on-budget delivery
• Build and maintain a forward-looking IT roadmap aligned with business growth objectives
• Develop and manage the annual IT operating and capital budget
• Provide regular reporting to the CFO on infrastructure health, project status, and key risks
• Lead IT due diligence and post-close integration of acquired companies; maintain a playbook that scales integration capacity as required
• Advance the adoption of automation, AI-assisted operations, infrastructure-as-code, and zero-trust patterns to scale capability through architecture
• Cultivate an operating culture focused on automation, repeatable patterns, and continuous improvement

Benefits

• Equal Employment Opportunity (EEO) Statement
• We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
• We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed