IT Director

MetCap Living Management Inc•Toronto, ON

5d•Onsite

About The Position

MetCap Living Management Inc. is one of the largest private third-party property managers specializing in multi-residential property management. We are a growth-orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. MetCap Living Management Inc. has an opening for an IT Director at our Downtown Toronto office. Reporting to the Senior IT Director, the IT Director is a senior, hands-on technology leader responsible for both strategic IT direction and day-to-day technical operations. This role oversees company-wide systems, infrastructure, cybersecurity, and end-user technology while remaining directly involved in system configuration, troubleshooting, and implementation, including phone systems, accounting platforms, and corporate mobile devices. The IT Director ensures technology effectively supports MetCap’s residential property management operations across multiple regions.

Requirements

Senior, hands-on technology leader
Responsible for strategic IT direction and day-to-day technical operations
Oversees company-wide systems, infrastructure, cybersecurity, and end-user technology
Directly involved in system configuration, troubleshooting, and implementation
Experience with phone systems, accounting platforms, and corporate mobile devices
Ensures technology effectively supports residential property management operations
Experience with network infrastructure
Experience with cloud services (Microsoft 365, backups, identity management)
Experience with system upgrades, patches, migrations, and performance optimization
Experience maintaining business-critical applications (property management, finance, Customer Service, HR, communication systems)
Experience administering and supporting corporate phone systems (VoIP platforms, Office phones, Call routing, extensions, voicemail, call queues)
Experience configuring and managing mobile/cellular devices (Corporate smartphones, MDM)
Experience managing carrier contracts, provisioning, and usage optimization
Experience troubleshooting phone and mobile issues
Experience coordinating system rollouts, upgrades, and office or property deployments
Experience managing vendor relationships with telecom and mobile service providers
Experience providing advanced hands-on support for desktops, laptops, printers, and peripherals
Experience overseeing service desk operations
Experience establishing and enforcing IT policies, standards, and documentation
Experience supporting onboarding/offboarding processes (device setup, access controls)
Experience implementing and maintaining cybersecurity controls, endpoint protection, and monitoring
Experience leading incident response and remediation for security events
Experience ensuring compliance with privacy and data protection standards
Experience leading and actively participating in IT projects
Experience coordinating timelines, vendors, budgets, and internal stakeholders
Experience performing system testing, validation, and post-implementation support
Experience developing and managing IT budgets with hands-on cost control
Experience negotiating contracts with software, hardware, telecom, and cloud vendors
Experience tracking licenses, subscriptions, and asset inventories

Responsibilities

Develop and execute IT strategy aligned with business objectives and operational needs.
Lead, mentor, and support IT staff while remaining directly involved in technical work.
Act as a senior technical escalation point for complex or high-impact issues.
Collaborate with executive leadership and department heads to align technology with operational priorities.
Design, configure, maintain, and troubleshoot network infrastructure, cloud services (Microsoft 365, backups, identity management).
Perform system upgrades, patches, migrations, and performance optimization.
Maintain business-critical applications including property management, finance, Customer Service, HR, and communication systems.
Administer and support corporate phone systems, including VoIP platforms, Office phones, Call routing, extensions, voicemail, and call queues for customer service.
Configure and manage mobile/cellular devices: Corporate smartphones, Mobile device management (MDM), Carrier contracts, provisioning, and usage optimization.
Troubleshoot phone and mobile issues for head office and property locations.
Coordinate system rollouts, upgrades, and office or property deployments.
Manage vendor relationships with telecom and mobile service providers.
Provide advanced hands-on support for desktops, laptops, printers, and peripherals.
Oversee service desk operations and personally handle escalations when required.
Establish and enforce IT policies, standards, and documentation.
Support onboarding/offboarding processes including device setup and access controls.
Implement and maintain cybersecurity controls, endpoint protection, and monitoring.
Lead incident response and remediation for security events.
Ensure compliance with privacy and data protection standards.
Lead and actively participate in IT projects such as phone system upgrades, new property deployments, software implementations and integrations.
Coordinate timelines, vendors, budgets, and internal stakeholders.
Perform system testing, validation, and post-implementation support.
Develop and manage the IT budget with hands-on cost control.
Negotiate contracts with software, hardware, telecom, and cloud vendors.
Track licenses, subscriptions, and asset inventories.