IT Director - Thinkingbox

Thinkingbox•Toronto, ON

5d•CA$125,000 - CA$140,000•Onsite

About The Position

We're looking for an experienced, hands-on IT Director to lead Thinkingbox's technology environment across multiple offices. Based in our Toronto studio, you'll own our global IT operations, partnering closely with teams across North America and internationally to ensure our technology infrastructure is secure, scalable, and built to support a growing creative agency. This is a leadership role for someone who enjoys balancing strategy with execution. You'll define our IT roadmap, drive infrastructure and security initiatives, oversee day-to-day technology operations, and serve as the primary technology partner to leadership while remaining comfortable rolling up your sleeves when needed. You'll own our Apple ecosystem, IT infrastructure, security, and technology operations while continuously improving systems, processes, and employee experience. Beyond traditional IT leadership, you'll also oversee studio technology, physical IT assets, workstation and AV environments, and partner with the Office Manager to ensure our workspaces remain functional, organized, and ready for our teams.

Requirements

8-10+ years of progressive IT experience, including leadership or ownership of an IT function.
Strong experience managing Apple environments, including Apple Business Manager and MDM platforms such as Mosyle, Jamf, or Kandji.
Experience supporting Windows environments and endpoint management.
Deep understanding of networking fundamentals, including wired, wireless, VPN, firewalls, and remote connectivity.
Experience with cloud platforms such as AWS, GCP, Microsoft 365, identity management, SSO, and endpoint security.
Experience managing cybersecurity initiatives, vendor relationships, software licensing, and technology procurement.
Experience coordinating employee onboarding and offboarding, including device provisioning, software setup, account management, and ensuring a seamless first-day technology experience.
Strong troubleshooting, organizational, communication, leadership, and documentation skills.
A proactive, solutions-oriented mindset with a passion for improving systems, automating workflows, and preventing issues before they arise.
Comfortable balancing strategic leadership with hands-on technical work, including setting up workstations, AV equipment, managing physical assets, and supporting the day-to-day operations of a busy creative studio.

Nice To Haves

Experience supporting technology in a creative, production, or studio environment is an asset.
Experience working in studio, film, digital production, or agency environments.
Experience developing cybersecurity programs and IT governance.
Familiarity with AV, on-set gear, or production workflows.
Background in scripting and automation (Bash, PowerShell, Python).
Relevant certifications (Jamf, Microsoft, AWS, Google Cloud, Cisco, CISSP, etc.) are an asset.

Responsibilities

Own Thinkingbox's overall IT strategy, infrastructure roadmap, and technology standards across all offices.
Partner with executive leadership to align technology investments with business objectives.
Lead infrastructure modernization, security initiatives, cloud adoption, and operational improvements.
Develop IT policies, documentation, governance, disaster recovery, and business continuity plans.
Manage IT budgets, software licensing, hardware procurement, and vendor relationships.
Evaluate and implement new technologies that improve security, productivity, and scalability.
Act as the primary escalation point for complex technical issues while mentoring best practices across the organization.
Own the full lifecycle of Apple devices, including procurement, deployment, configuration, compliance, and retirement.
Manage MDM using Mosyle or a similar platform, developing device policies, automated workflows, and security standards.
Standardize endpoint management across the organization while improving automation and compliance.
Deploy new Windows workstations and provide advanced technical support when required.
Own and continuously improve wired and wireless networking, VPNs, and remote connectivity.
Manage identity, SSO, device security, encryption, and access controls.
Lead cybersecurity initiatives, vulnerability management, incident response, and preventative security improvements.
Oversee cloud infrastructure, identity management, and endpoint security across AWS, GCP, Microsoft 365, and other core platforms.
Oversee day-to-day IT operations while providing hands-on support for complex technical issues when needed.
Support macOS, Windows, networking, software, and studio technology.
Develop scalable IT processes, documentation, automation, and long-term solutions to recurring technical issues.
Manage IT assets and lifecycle planning across the business.
Maintain the organization, functionality, and visual aesthetic of the studio and office spaces, partnering with the Office Manager to ensure workstations, meeting rooms, and common areas are well-equipped and ready for day-to-day operations.
Set up and maintain workstations, meeting rooms, AV equipment, monitors, TVs, and other office technology.
Build and support studio hardware, including motion capture towers and production equipment.
Manage the inventory, organization (cable management), storage, and lifecycle of IT, studio, and production equipment.
Coordinate new hire onboarding by preparing laptops, peripherals, software access, and workstation setups to ensure employees are ready on day one.
Assemble office furniture and perform occasional hardware store or equipment pickup runs as needed.
Safely lift, move, and install technology and office equipment.
Partner with Office Operations, Production, Finance, and People teams on equipment planning, technology purchases, onboarding logistics, workspace improvements, and infrastructure projects.
Serve as a trusted technology advisor to leadership and help shape operational improvements across the business.