IT Director, Enterprise IT, AI Technical Product Management

IDEXX • Westbrook, ME

22h

About The Position

The IT Director for AI Technical Product Management leads the delivery and scale-out of IDEXX’s Enterprise Knowledge Worker AI Strategy, embedding Assistive AI tools and services into the daily work of employees across corporate, technical and operational functions. The role will translate enterprise strategy into execution - prioritizing high-impact employee use cases and ensuring AI solutions are secure, governed, standardized, and consistently deliver measurable productivity gains. The role also leads the development of Retrieval AI capabilities that connect Knowledge Workers to IDEXX’s enterprise knowledge and intelligence assets, accelerating decision-making and collaboration.

Requirements

• 10+ years of experience in product management or leadership roles, with at least 3 years focused on AIML, enterprise software, automation platforms or internal productivity tools; proven track record in scaling enterprise solutions for knowledge worker environments.
• You must have direct experience managing and scaling enterprise AI platforms (e.g., Gemini Enterprise, OpenAI Enterprise, Microsoft Copilot/Foundry), with deep integration into core enterprise systems such as Salesforce, SAP, ServiceNow and others, to enable secure, high-impact AI-driven capabilities and workflows across the organization.
• Expertise in Assistive Generative AI (e.g., LLMs, agentic systems), Retrieval AI (e.g., RAG architectures, vector databases), and related technologies; familiarity with cloud infrastructures, APIs, data models, and security protocols.
• Bachelor’s degree in computer science, Information Technology, Engineering, Data Science, or a related field
• Strong experience translating business needs into technical requirements, managing cross-functional teams, and executing agile methodologies in regulated or high-stakes enterprise settings.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence at the executive level and collaborate across global teams.
• Demonstrated ability to drive measurable outcomes in productivity and efficiency through AI deployment; proficiency in defining KPIs, conducting user research, and optimization based on data-driven insights.
• High-agency mindset, systems thinking, and a passion for innovation that aligns with IDEXX's mission.

Nice To Haves

• Experience in healthcare, veterinary, or life sciences industries is a plus, along with knowledge of ethical AI practices and compliance standards (e.g., GDPR, CCPA), AI Security Frameworks, Guardrails, AI Risks

Responsibilities

• Lead the Enterprise IT AI implementation roadmap for Assistive Generative AI and Retrieval AI platforms that support Knowledge Workers across corporate and technical functions.
• Own the full lifecycle of Enterprise IT AI solutions - from use case identification and prioritization through build, secure deployment, optimization, and ongoing governance.
• Partner with IT, engineering, cybersecurity, and our functional organizations to embed AI into core internal workflows, improving productivity, decision speed, and knowledge access.
• Establish clear success metrics for AI adoption and impact, including productivity gains, cycle-time reduction, use case implementation, capacity unlock, ROI, and cost leverage; report measurable outcomes to senior leadership.
• Ensure all AI solutions meet enterprise security, data privacy, compliance, and governance standards, with consistent deployment patterns across the organization.
• Lead structured implementation programs and phased rollouts to integrate AI into daily operations without disrupting business continuity.
• Develop and scale Retrieval AI capabilities that connect employees to internal knowledge, historical data, and enterprise intelligence assets.
• Build and lead a high-performing product team, managing priorities, resources, and budgets to deliver enterprise AI outcomes.

Benefits

• We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
• At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees