IT Device & Test Lab Specialist III

Emory Healthcare•Tucker, GA

11h•$39 - $49•Hybrid

About The Position

The IT Device & Test Lab Specialist supports Emory Digital's Testing team by leading complex test lab operations and ensuring readiness of devices, workstations, and testing environments that support enterprise applications and device testing initiatives. This role serves as a senior technical resource responsible for overseeing configuration, maintenance, troubleshooting, and optimization of physical and remote testing environments across Windows, Apple, and supported enterprise systems. The Senior Specialist leads complex testing initiatives, supports device qualification efforts, partners with cross-functional teams to resolve technical issues, and drives process improvements that enhance testing efficiency, consistency, and operational readiness. This role operates with a high degree of independence and serves as a subject matter expert for testing environment readiness, device configuration, and operational support. This role is a hybrid position that will require roughly 50% of time spent onsite at our IT testing lab/sandbox located at Northlake Parkway in Atlanta.

Requirements

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field required. Equivalent combination of education and relevant experience may be considered in lieu of a degree.
Five (5) years of experience supporting device testing, software testing, quality assurance, or technical operations environments
Five (5) years of experience managing, configuring, troubleshooting, and maintaining workstations, devices, and operating systems in a healthcare or enterprise environment
Experience supporting complex testing initiatives across multiple platforms and operating systems
Strong knowledge of Windows, macOS, mobile devices, and peripheral technologies
Strong troubleshooting and root cause analysis skills
Knowledge of software/device testing methodologies and quality assurance practices
Experience with asset management and inventory controls
Ability to manage multiple priorities in a fast-paced testing environment
Strong analytical, organizational, and problem-solving skills
Strong written and verbal communication skills
Ability to collaborate effectively with technical and non-technical stakeholders
Ability to identify workflow improvements and operational efficiencies

Nice To Haves

Experience supporting enterprise healthcare systems
Experience supporting Epic testing environments
Experience with test automation tools
Experience supporting Apple Beta testing programs
Experience supporting large-scale enterprise device rollouts
Epic certification or proficiency
Epic Test Coordination Knowledge Track completion
Additional certifications related to device management, endpoint administration, or quality assurance

Responsibilities

Define and lead Test Lab strategy, standards, and governance by establishing frameworks, driving process improvements, and optimizing lab operations.
Develop and maintain a Test Lab Workstation & Device Inventory Dashboard including workstation status, hostname, operating system, assigned persona, installed software, connected devices, and mapped printers.
Own maintenance of physical and remote workstations and devices to support functional, application, and integrated testing across all supported operating systems and applications.
Ensure workstations are current, properly configured, and aligned with required end-user personas.
Ensure remote workstations are accessible through the BeyondTrust console.
Verify that devices and peripherals are properly connected, configured, and updated with current firmware and software prior to testing.
Test, troubleshoot, and resolve common peripheral-related issues prior to testing initiatives.
Reconfigure workstations to address new project initiatives, objectives, and test specifications.
Wipe and reimage workstations post-testing to restore standard configuration settings.
Develop, implement, and execute annual Apple Beta testing strategies within the Test Lab in collaboration with the QA Manager and Apple Engineers.
Manage peripheral and hardware request process & procedure (e.g., iPhones, iPads, Dragon microphones).
Provide mentorship and lead complex device integration & configuration testing efforts.
Own technical support of onsite testing initiatives, by resolving device, software, and connectivity issues and assisting users with log in blocks, and other basic computer functions.
Escalate, track, and coordinate resolution of major workstation or device failures through resolution and retesting.
Own development and lead execution of test strategies and plans to qualify new devices for production release, including validation and sign-off at each phase of the release process.
Lead cross-functional device testing initiatives and influence testing standards across teams.
Perform routine maintenance and testing to ensure reliability and performance of Test Lab devices.
Configure new devices and models in collaboration with Technology Operations and Analysts.
Troubleshoot basic device failures and escalate issues as appropriate.
Conduct compatibility testing and performance evaluations as needed.
Monitor and maintain inventory of testing supplies, including labels, telemetry strips, paper, ink, and other materials required to support device testing.
Lead execution of test cases, defect identification, reporting, and resolution tracking.
Maintain detailed and organized documentation of test cases, test plans, defects, and remediation activities.
Provide coverage and assistance in facilitating virtual testing efforts as needed.
Additional Duties as Assigned.