Direct Client: IT Desktop Support Technician @ Austin, TX – ONSITE - Only Locals

KSN Technologies. • Austin, TX

5d • Onsite

About The Position

This role involves assisting with the manual labor and support for a computer/docking station refresh project. The technician will be responsible for the day-to-day tasks of imaging, replacing computers, and migrating data. The process will be guided by the agency. The technician will be part of a team that includes an agency subject matter expert and a project manager.

Requirements

• 1 year of experience in handling multiple tasks, prioritizing, and meeting deadlines.
• Knowledge of personal computers, components, printers, and microcomputer terms.
• Ability to work cooperatively in a professional work environment.
• Ability to provide excellent customer service.
• Ability to lift and relocate 30 lbs.
• Experience using WordPerfect, MS Office Suite.
• Working knowledge of Windows Operating Systems.
• Skill in effective oral and written communication.
• Knowledge of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, and information security policies and procedures.
• Skill in the use and support of personal computers, applicable programs and systems, and troubleshooting information systems.
• Ability to operate information technology systems and communicate effectively.
• Graduation from high school or equivalent.

Nice To Haves

• Windows 11 technical support experience.

Responsibilities

• Assist in the manual labor and support associated with the computer/docking station refresh project.
• Perform imaging, replacing computers, and migrating data.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Document, maintain, upgrade, or replace hardware and software systems.
• Prepare or assist in the preparation of service record documentation.
• Provide technical assistance and support for applications and hardware problems.
• Install, maintain, move, and assist in testing and upgrading new and existing hardware/software.
• Maintain necessary security controls over software.
• Assist in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
• May be responsible for accessing data from and transferring data to various local, state, or federal databases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED