IT Desktop Support Tech

LJA•Chattanooga, GA

13d

About The Position

As a an IT Desktop Support Tech at LJA Business Solutions, you will be responsible for answering and resolving technical support issues with workstation hardware & software products, as well as day to day IT operational tasks as required.

Requirements

Associate degree and/or equivalent work experience. High school diploma or GED
Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required
Proficient in Microsoft Operating
In-depth understanding of LAN concepts
Ability to prioritize and manage several milestones and projects efficiently.
Excellent customer service skills and strong critical thinking skills
Ability to multitask and work independently.
Strong verbal and written communication skills
1 year of hands-on experience in Information Technology preferred.
Experience working in a medium-sized business or larger.
PC imaging and deployment knowledge/experience, Windows O/S.
Office work and travel between offices for required hands-on tasks.
Ability to move large packages, personal computers, and other hardware.
Occasional nights and weekend job duties.

Nice To Haves

Certifications a plus (ITIL, A+, MCP, etc.)
Strong communication skills
Ability to build strong relationships

Responsibilities

Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages.
Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs.
Assist management in creating documentation pertaining to computer troubleshooting and usage.
Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications and other basic software programs.
Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support.
Train end users on computer, email, audio/video, and telecommunication features and functionality.

Benefits

Employee Stock Ownership Plan (ESOP)
Consistently ranked as a Top Workplace
Internal recruitment team, in-house training, and a marketing department specific to our industry
We celebrate flexibility, allowing every team and office to lead with their proven approach
Our culture champions continuous learning and personal growth
We believe success comes through constant evolution and communication
We are passionate about having fun and making money, all while creating impact
Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
Family Support: Paid maternity and parental leave to help you focus on what matters most.
Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
Referral Bonuses: Know great talent? Get rewarded for helping us grow.
Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
Professional Development: Memberships to industry organizations to keep you connected and growing.
Career Growth: Great internal mobility opportunities to advance your career.
Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.