IT Desktop Administrator

LFL Group•Edmonton, AB

1d•Onsite

About The Position

The role of the IT Desktop Administrator is to provide advanced technical support to all divisions of LFL including associates, contractors, or any other individuals as required. This includes but is not limited to Advanced OS, Hardware, Application, How-To, Printer Support, Networking, Set-Up, Facilitation, Project, Etc. In addition to the support function, Desktop Administrators are responsible for system administration of specified IT systems including but not limited to Enterprise Anti-virus, WSUS, Active Directory Management, DNS, Asset Discovery Tools, Application Administration Systems, Remote Management Systems, Imaging Systems, Etc.

Requirements

Degree or diploma in Information Systems, Information Technology or Computer Science
5+ Years of experience providing advanced Windows OS (7, 10, 2008 R2, 2012 R2) support in a 2008/2012 domain environment
Practical operational knowledge of Linux/Unix
5+ Years of experience in managing and administering enterprise level systems and solutions (RSAT, MDM, BMC Client Management, Exchange, Office365, AV, Cloud computing, Etc.)
Strong knowledge and experience with troubleshooting hardware such as desktops, laptops, printers, RF Scanners, tablets, mobile devices and other computing peripherals
Highly self-motivated and directed. Must be able to work without supervision.
Strong data entry skills with a focus on accuracy.
Excellent written and oral English communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
High standard of ethical conduct and customer service
Extensive experience working in a cross-team and collaborative environments.
Must be able to deliver results on a deadline

Nice To Haves

A+, CCNA, MCSE, MCP, Project+ and other related certifications are highly desired
Knowledge of ITIL or other IT frameworks are an asset

Responsibilities

Provide end user support on advanced technical issues as assigned via ticketing system within SLA/Urgency
Account for all time and work done via ticketing system and time/work tracking tools
Support and maintain specified enterprise applications and servers
Provide weekly/monthly updates on specified systems
Account for all physical and software assets as required
Manage vendor relations for specified systems and services as required
Build documentation and provide training for other teams as required for specified systems and services
Provide support to assigned projects and teams as required.
Facilitate system setups (both physical and software) as required, for events, workstations, training, etc.
Manage specified Technology Support (Infrastructure) projects
Assist in specified IT projects and initiatives.
Cross-team support and collaboration for both break-fix/production issues and project work
Ordering and tracking of all related equipment and assets both hardware and software utilizing procurement systems and process.
Other IT/IS duties as required