DeskTop IT Technician

KDM • Cincinnati, OH

2d • Onsite

About The Position

Responsible for performing operational support activities across the corporate network infrastructure, including the proficient use of software and hardware tools, internet technologies, system and hardware architecture, and the effective troubleshooting of software and hardware issues.

Requirements

• Relevant tertiary qualification with at least 3 to 4 years’ experience, equivalent to an Information Technology Technician with hardware and software support knowledge and experience to troubleshoot end-user functionality issues
• Strong knowledge of operating systems, including Windows 10/11, Mac OS, and Active Directory
• Proficient in Microsoft Office Suite
• Sound understanding of networking concepts, including switches, wireless access points, and cabling
• Valid driver’s license with own vehicle or reliable access to transport

Nice To Haves

• Basic knowledge of SQL (advantageous)

Responsibilities

• Diagnose, install, configure, and maintain network equipment, computers, and peripherals
• Ensure system functionality, security, backups, and optimal performance
• Provide 1st and 2nd line technical support to end-users and manage user accounts/access
• Resolve hardware and software issues and provide timely feedback to stakeholders
• Identify and repair equipment faults, including minor hardware maintenance and component replacement
• Provide technical assistance during project implementation and rollouts
• Ensure compliance with IT policies, data backup procedures, and best practice standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree