IT Deskside Intern Fall 2026 - UNPAID

Commonwealth of Massachusetts•Boston, MA

13h•Onsite

About The Position

This is an unpaid internship designed to support students or recent graduates seeking practical experience in the field. Candidates may be eligible to earn academic credit through their college or university. The IT Deskside Intern will be assisting Senior Technicians with onsite, deskside support functions. Primarily, activities will take place at 100 Cambridge St in Boston at EEA-IT headquarters, but will be assigned, as necessary, to other buildings within Greater Boston. Deskside support functions include but are not limited to assisting internal customers with laptop issues (hardware and software), troubleshooting conference room AV equipment, deploying hardware assets (keyboards, monitors, etc.), and providing excellent customer service.

Requirements

Excellent PC skills within a Windows environment
Intermediate level proficiency with Microsoft Office products
Troubleshooting ability
Demonstrated customer service experience

Nice To Haves

Familiarity with Apple mobile products

Responsibilities

Reviewing help desk queues for issues.
Visiting customer desks to provide in person assistance.
Respond to user inquiries by phone and electronically, provide status updates, and manage and resolve work tickets through the electronic ticketing system.
Responding to requests for AV assistance in conference rooms.
Assisting Senior Technicians with preparing assets.
Deployment of assets.
Other duties as assigned.