IT Deployment Assistant (Onsite: Seal Beach)

WestEd Career • Seal Beach, CA

13d • Onsite

About The Position

The IT Deployment Assistant configures, images, and deploys computer hardware to WestEd staff across the agency, both onsite and remotely. This is a hands-on technical role within the Service Center. The person in this seat builds and ships machines, reclaims and processes returned equipment, keeps the hardware inventory accurate, and escalates issues that fall outside their scope. The work is high volume and deadline driven. The ideal candidate follows established procedures carefully, tracks their own work, and knows when to hand a problem to the next level of support.

Requirements

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or FedEx for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

Nice To Haves

• Experience working with Microsoft Intune or a similar MDM solution.
• Experience with TeamDynamix (TDX) for ticketing and asset management.
• Certifications such as ITIL Foundations, A+, CITAM, CHAMP, or CSAM.
• Demonstrates exemplary customer service skills.
• Works on multiple priorities effectively and prioritizes conflicting demands.
• Executes assigned tasks within an established schedule.
• Works collaboratively in a team environment.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Recognizes the limits of their own expertise and escalates appropriately.

Responsibilities

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using WestEd's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in-progress work with the Service Center team so deployments and replacements land on schedule.

Benefits

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed