Sr. IT Delivery Analyst

Shenandoah Telecommunications•Chillicothe, OH

About The Position

This position works closely with the organization on current system change or enhancement requests and/or the implementation of new systems. The position is responsible for the creation of requirements and project management for these system changes and/or system implementations. The IT Delivery Analyst has responsibility for all aspects of a project over its entire life cycle, including intake, planning, requirements gathering, design, development, UAT, implementation, and closure. This role typically manages large, complex, and significant projects.

Requirements

Four Year Degree in Computer Science, Business or related field is required.
7-10 years of IT experience is required.
7-10 years of project management experience is required with a proven track record of project management success meeting project timelines and managing project costs to budget.
Project Management Methodologies (Agile, Waterfall, etc.)
Microsoft Office Suite
Microsoft Project

Nice To Haves

Master’s Degree is preferred.
7-10 years of Telecommunications experience is preferred.
Project Management Professional (PMP) certification is strongly preferred.

Responsibilities

Define new methods and procedures.
Mentor more junior Delivery Analysts.
Develop and establish templates used by others in the organization.
Proactively develop detailed risk mitigation plans/strategies that significantly mitigate risk.
Determine and define project scope and objectives.
Develop a solid understanding of the current processes used by the business today and document the present method of operations (PMO) as the baseline for process improvements.
Define and document the future method of operations (FMO) by working closely with the customer care groups, determining their needs, and designing processes to optimize their performance.
Create detailed business requirements for all software changes, enhancements or implementations that are needed to support the new business processes. These requirements will be given to software developers to implement.
Develop and manage detailed project plans.
Manage resources in an effective and efficient manner needed to reach project objectives and timelines.
Track project costs in order to meet budget.
Manage contracts/SOW's (Statements of Work) with vendors by assigning tasks and communicating expected deliverables.
Provide project updates on a standard basis to various stakeholders regarding project progress, risks, and opportunities.
Utilize industry best practices, techniques, and standards throughout entire project execution.
Measure project performance to identify areas of improvement (lessons learned).
Act as a primary liaison between internal customers and the IT Department.