IT Database Administrator

Schluter Systems L.P•Plattsburgh, NY

About The Position

The IT Database Administrator functions within the IT operation team of the IT organization and serves as a point of escalation for a sub-set of like and assigned services related to data services. Additionally, Administrators assist Analysts / Engineers as needed with deployment of technical solutions and determination of operational readiness. Ensure operational access, availability, and stability of assigned services. Deliver resolutions and work arounds to routine business units. Perform IT service maintenance planning and execution for routine business units. Perform routine monitoring and governance of assigned IT services. Develop and maintain a knowledge base and deliver relevant training. Advocate for and support ITSM processes and procedures. Fulfill or escalate service operation tickets. Assist design teams with change control activities for assigned IT services. Assist innovating and design teams with determining operational readiness of routine business units in anticipating of IT service changes. Provide Operational training. Support planning and execution of feature implementation. Collect IT service operation key performance indicators (KPI).

Requirements

Team and solution oriented.
An effective collaborator and contributor.
Self-motivated and able to take initiative.
Ability to establish and maintain positive working relationships and customer rapport.
Ability to adhere to processes, policies, and procedures.
Experience with advanced technical administration for enterprise solutions.
Ability to prioritize and handle multiple tasks simultaneously.
Fluent in the English language (both written and spoken).
Associates degree in applicable field or equivalent experience / certification(s).
Working knowledge of Windows Server environments
Working knowledge of Microsoft SQL including backup/restore recovery models
Familiarity with script writing (i.e., Powershell)
Knowledge of database design and management best practices

Responsibilities

Ensure operational access, availability, and stability of assigned services.
Deliver resolutions and work arounds to routine business units.
Perform IT service maintenance planning and execution for routine business units.
Perform routine monitoring and governance of assigned IT services.
Develop and maintain a knowledge base and deliver relevant training.
Advocate for and support ITSM processes and procedures.
Fulfill or escalate service operation tickets.
Assist design teams with change control activities for assigned IT services.
Assist innovating and design teams with determining operational readiness of routine business units in anticipating of IT service changes.
Provide Operational training.
Support planning and execution of feature implementation.
Collect IT service operation key performance indicators (KPI).