IT Data Analytics Manager

University of Colorado•Colorado Springs, CO

7d•$86,759 - $116,258•Hybrid

About The Position

The IT Data Analytics Manager for the Department of Emergency Medicine plans, organizes, and manages business analytics, process improvement, and project management activities, ensuring compliance with applicable department and UC Health policies and procedures. The manager oversees the day-to-day operations of the departmental data analytics team and supervises its professional and support staff. Working with the Associate Vice Chair of Clinical Operations and other clinical informatics leaders, the position delivers information insights—including dashboards and reports—to support clinical decision-making, process improvement, strategic decisions, and a data-driven culture. The role owns and develops an analytics strategy across UCHealth and University of Colorado emergency medicine areas, including emergency department, urgent care, and virtual urgent care services. It maintains strong engagement between stakeholders and analysts, supports data governance and ownership, and applies data and AI practices to improve accuracy and relevance. The manager mentors and develops the analytics team and is accountable for the quality, direction, and outcomes of its work. The position manages project requests and delivery, stakeholder communications, analytics-related projects, and process improvement initiatives. It may also contribute directly by pulling reports, building dashboards, analyzing data, and presenting insights. Work includes using Epic and external information sources, partnering on data architecture and integration needs, managing project risks and resources, supporting planning and implementation, and identifying opportunities for operational, revenue-cycle, and cost improvements. The position focuses on using AI to optimize workflows and team communications, improving patient flow, handoffs, and care coordination, and sustaining improvements through process mapping, redesign, dashboards, and collaboration. The position is eligible for a hybrid schedule with three days per week on campus and additional in-person attendance as needed. It may also be eligible for remote work, provided the employee is located in the United States. Applicants must be legally authorized to work in the United States without current or future sponsorship. The position may be eligible for overtime compensation depending on its level.

Requirements

Bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field, and 4–6 years of professional experience in IT analytics and management.
A combination of education and related technical, military, or paraprofessional experience may substitute for a bachelor’s degree on a year-for-year basis.
An advanced degree may substitute for experience on a year-for-year basis if it is in a field directly related to the work assignment.
Applicants must meet minimum qualifications at the time of hire.
Legally authorized to work in the United States without requiring current or future work visa sponsorship.
Ability to communicate effectively in writing and orally.
Ability to establish and maintain effective working relationships with employees at all institutional levels.
Outstanding customer service skills.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a fast-paced environment and take appropriate action.
Strong commitment to teamwork and ability to optimize efforts through collaboration and partnerships.
Flexibility and responsiveness to change.
Strong change-management and facilitation skills.

Nice To Haves

Master’s degree in information technology or data analytics.
Progressive professional management and process improvement, process design, and process mapping experience.
Lean and project management experience, including facilitating Lean events.
Hands-on experience with established project management methodologies.
Experience in patient care operations.
Previous experience at an academic medical education institution.
Ability to operate and manipulate MS Suite, Power BI, and AI tools such as Co-Pilot and ChatGPT.

Responsibilities

Own and mature a data analytics strategy aligned with the department’s vision and mission and promote analytics use across designated UCHealth and University of Colorado emergency medicine areas.
Maintain stakeholder engagement with analysts and a detailed understanding of clinical processes and metrics, including localized needs across Colorado.
Lead or participate in initiatives that provide timely, relevant data and strengthen stakeholder trust.
Drive data governance best practices, data accuracy and relevance, and data ownership and control, including in relation to AI practices.
Directly manage, mentor, coach, and develop the analytics team.
Partner with stakeholders to ensure analytics are relevant and timely and support data-driven decisions.
Take responsibility for the quality, direction, and outcomes of the analytics team’s work.
Manage the project request process and project delivery framework to deliver quality work on time and meet expectations.
Maintain clear and frequent communications with project stakeholders and work with them on future projects.
Evaluate emerging analytics trends and assess relevant advancements for use.
Use Epic and external information sources to improve the value and usefulness of analytics.
Collaborate with partners on data architecture, design, and evolving data needs.
At times, pull reports, build dashboards, analyze data, and provide insights directly to stakeholders.
Manage project implementation, goals, risks, conflicts, timelines, and costs.
Provide administrative support, planning, program implementation, reporting, and coordination of integration efforts.
Assess integration processes, recommend project and portfolio priorities, and maintain records of master agreements, operational business documents, and system integration processes as needed.
Conduct needs assessment, planning, implementation, evaluation, and sustainment of change to meet organizational objectives.
Work with stakeholders to identify and operationalize process improvements and related revenue-cycle improvements or cost savings.
Support and help lead process improvement teams, primarily across the UC Health ED Service Line.
Use AI to optimize workflows, communication, and team partnerships; monitor and improve patient flow, handoffs, and care coordination.
Manage process initiatives such as process mapping, process design or redesign, and process improvement.
Collaborate with teams to maintain dashboards, communications, and strategies that increase the effectiveness and sustainability of improvements.