6years IT Customer Support - Onsite
About The Position
This role provides technical assistance to computer system users in a Windows-based environment. The IT Customer Support specialist will be responsible for configuring, preparing, and deploying new desktop and laptop computers, as well as mobile devices like iPads and iPhones. They will identify, research, and resolve software-related issues, including those involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive. The position involves responding to user requests via phone, email, and in-person, documenting and tracking issues, and providing support for printing devices and office copiers. Additionally, the role supports Cisco conference room technology, Webex and Microsoft Teams meetings, and various computer peripherals. The IT Customer Support specialist will answer user questions, maintain inventory and asset management, interpret technical documentation, and utilize diagnostic tools. They will stay knowledgeable about desktop support best practices, communicate effectively with users and the IT team, and assist with system upgrades and deployments. The role also involves implementing and supporting shared software and providing timely reporting on work activities.
Requirements
- 6 years of IT Customer Support experience
- Experience in a Windows-based environment
- Experience deploying and configuring mobile devices (iPads, iPhones)
- Experience troubleshooting Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive
- Experience supporting printing devices and office copiers
- Experience with Cisco conference room technology, Webex and Microsoft Teams meeting setup
- Experience supporting computer peripherals
- Ability to read and interpret technical manuals and documentation
- Proficiency with diagnostic tools and reference materials
- Clear and effective communication skills
Responsibilities
- Provides technical assistance to computer system users in a Windows-based environment.
- Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
- Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
- Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
- Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
- Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
- Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
- Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
- Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
- Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
- Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
- Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
- Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
- Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
- Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
- Communicates clearly and effectively with end users and IT team members.
- Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
- Provides accurate and complete answers to general computing and administrative questions in a timely manner.
- Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
- Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
