IT Customer Support Specialist
About The Position
MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer. This role involves providing Level-2/3 support and troubleshooting to resolve issues, system installation, defining, documenting, and enforcing system standards. The specialist will configure and install various telecommunication and laptop devices and services (e.g., printers, VPN, QoS), conduct testing of systems after software pushes, monitor performance, troubleshoot network problems and outages, and perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations. The role also includes Mobile device (IOS/Android/Surface) Support Specialist duties and providing in-person or online End-User training for Office, IOS, and Windows systems. Additionally, the specialist will set up VTC and teleconference meetings for users and provide immediate technical assistance if required.
Requirements
- Active DOD secret security clearance is required to qualify
- Recent IT experience (5 years preferred)
- Minimum of current CompTIA Security + Continuing Education (CE) (required)
- Microsoft 365 Suite/Teams/SharePoint experience (required)
- ACTR/CTR experience
- NMCI and FlankSpeed experience (required)
Responsibilities
- Provide a full range of IT asset support
- Perform as the SharePoint site collection administrator/developer
- Provide Level-2/3 support and troubleshooting to resolve issues
- System installation; defining, documenting, and enforcing system standards
- Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS)
- Conducting testing of systems after software pushes
- Monitoring performance
- Troubleshooting network problems and outages
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Mobile device (IOS/Android/Surface) Support Specialist
- Provide in person or online End-User training for Office, IOS, and Windows systems
- Set up VTC and teleconference meetings for users
- Provide immediate technical assistance if required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
