IT Customer Support Specialist

MI Technical Solutions • Chesapeake, VA

23h • $50,000 - $65,000

About The Position

MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer.

Requirements

• Active DOD secret security clearance is required to qualify
• Recent IT experience (5 years preferred)
• Minimum of current CompTIA Security + Continuing Education (CE) (required)
• Microsoft 365 Suite/Teams/SharePoint experience (required)
• ACTR/CTR experience- NMCI and FlankSpeed experience (required)

Responsibilities

• Providing Level-2/3 support and troubleshooting to resolve issues.
• System installation; defining, documenting, and enforcing system standards.
• Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
• Conducting testing of systems after software pushes
• Monitoring performance; troubleshooting network problems and outages;
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Mobile device (IOS/Android/Surface) Support Specialist.
• Provide in person or online End-User training for Office, IOS, and Windows systems
• Set up VTC and teleconference meetings for users and provide immediate technical assistance if required

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed