IT Customer Support Analyst - IT Service Desk
CoxHealth•Springfield, MO
•Onsite
About The Position
The Information Technology Customer Support Analyst provides technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, guiding and training end-users, and ensuring issues are resolved in a timely and effective manner. The analyst documents support requests and maintains accurate records of support incidents.
Requirements
- Basic understanding of commonly used operating systems, such as Windows and macOS, and software applications.
- Strong communication skills, empathy, and patience when assisting end-users with technical issues.
- Ability to diagnose and resolve simple technical problems, such as password resets and basic software issues.
- Ability to document support requests and solutions effectively.
Nice To Haves
- Associate's degree in Computer Science or Information Technology.
- One year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Responsibilities
- Provide technical support to end-users of IT systems and applications.
- Diagnose and resolve technical issues.
- Provide guidance and training to end-users.
- Ensure issues are resolved in a timely and effective manner.
- Document support requests and maintain accurate records of support incidents.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
