IT Customer Support Analyst II
CoxHealth•Springfield, MO
•Onsite
About The Position
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Requirements
- 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
Nice To Haves
- Associates degree in Computer Science, Information Technology, a related field.
Responsibilities
- Diagnosing and resolving technical issues
- Providing guidance and training to end-users
- Ensuring that all issues are resolved in a timely and effective manner
- Documenting support requests
- Maintaining accurate records of support incidents
- Analyze and resolve complex technical issues, often involving multiple systems
- Builds and maintains positive relationships with end users by providing exceptional customer service
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation
Benefits
- Medical
- Vision
- Dental
- Retirement with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
